Vendor Manager - Partner Delivery

Lenovo; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an experienced individual to lead a team of vendor managers. The role involves oversight of partner delivery operations, ensuring adherence to performance metrics and compliance standards. Ideal candidates should have over 8 years of experience in vendor management, with a strong track record in service delivery and excellent communication skills. This is an opportunity to shape the operational excellence of the partner ecosystem.

Qualifications

• 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
• Proven track record in managing service delivery operations across multiple geographies.
• Strong understanding of SLA/KPI frameworks, compliance, and governance models.

Responsibilities

• Lead and develop a team of vendor managers.
• Oversee day-to-day partner delivery operations.
• Manage escalations, service disruptions, and issue resolutions.

Skills

Leadership

Negotiation

Communication

Stakeholder management

Education

Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field

Job description

Key Responsibilities

• Lead and develop a team of vendor managers, fostering a culture of accountability and operational excellence.
• Oversee day‑to‑day partner delivery operations, ensuring adherence to SLAs, KPIs, and compliance standards.
• Manage escalations, service disruptions, and issue resolution with agility and professionalism.
• Conduct regular performance reviews and governance meetings with partners and internal stakeholders.
• Collaborate with Service Delivery, Supply Chain, Procurement, and Technical teams to align partner execution with business needs.
• Drive continuous improvement initiatives across the partner ecosystem.
• Ensure accurate reporting, documentation, and audit readiness for all partner activities.

Qualifications

• Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field
• 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
• Proven track record in managing service delivery operations across multiple geographies.
• Strong understanding of SLA/KPI frameworks, compliance, and governance models.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience with partner delivery models (e.g., Partner Sold, Partner Delivered) is a plus.
• Candidates from product companies preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.