US Client Support Trainer: Onboarding & Learning

Monroe Consulting Group; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking an experienced Trainer for their Learning & Development function. This role involves delivering onboarding and skills training for customer support associates, ensuring they meet US client standards. Candidates should possess a Bachelor's degree and 2-3 years of training experience in a BPO environment, with excellent English proficiency. The position offers opportunities for remote training sessions and collaboration across departments.

Qualifications

• Minimum 2-3 years of experience as a Trainer in a BPO/customer support environment.
• Strong facilitation and presentation skills.
• Good understanding of customer support KPIs like AHT, CSAT, QA.

Responsibilities

• Deliver onboarding and skills training for support teams.
• Customize training materials for US culture and requirements.
• Assess trainee performance through evaluations.

Skills

Facilitation skills

Presentation skills

Spoken and written English

Analytical mindset

Education

Bachelor's Degree in Communications, Education, Business, or related field

Tools

LMS platforms

Zoom

MS Teams

Job description

A leading recruitment firm in Malaysia is seeking an experienced Trainer for their Learning & Development function. This role involves delivering onboarding and skills training for customer support associates, ensuring they meet US client standards. Candidates should possess a Bachelor's degree and 2-3 years of training experience in a BPO environment, with excellent English proficiency. The position offers opportunities for remote training sessions and collaboration across departments.