Urgent Hiring - Customer Service (english & Mandarin)

Agensi Pekerjaan JobScoper Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is looking for a customer service representative fluent in English and Mandarin. The role involves handling reservation inquiries, assisting with changes and cancellations, and maintaining strong relationships with hotels and guests. Fresh graduates are encouraged to apply. This position requires willingness to work in 24/7 rotational shifts and offers various benefits including annual leave and training opportunities.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Allowance Provided

Qualifications

• Fresh graduates are welcome.
• Willing to work in 24/7 rotational shifts.
• Experience in customer service in a BPO sector is an advantage.

Responsibilities

• Handle pre- and post-reservation inquiries via phone and email.
• Assist with reservation changes, cancellations, and special requests.
• Make outbound calls to hotels or guests when needed.
• Act as a liaison between guests and hotels to resolve issues.
• Deliver high-quality customer service and support hotel relationships.

Skills

Customer relationship building

Fluency in English

Fluency in Mandarin

Education

SPM graduate

Job description

Requirements

• SPM graduate and above; Fresh graduates are welcome
• Fluent in English and Mandarin (read, write, speak)
• Willing to work in 24/7 rotational shifts
• Proven ability to build strong customer relationships
• Experience in customer service in a BPO sector is an advantage

Responsibilities

• Handle pre- and post-reservation inquiries via phone and email
• Assist with reservation changes, cancellations, and special requests
• Make outbound calls to hotels or guests when needed
• Act as a liaison between guests and hotels to resolve issues
• Deliver high-quality customer service and support hotel relationships

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided