Treatment Coordinator (Dental Aesthetic Clinic)

Dr Clear Aligners; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dental aesthetic clinic in Kuala Lumpur is seeking a Treatment Coordinator to serve as the bridge between clinical care and patient experience. This role demands excellent communication skills, empathy, and a sales-oriented mindset to educate patients on treatment options and increase clinic revenue. The coordinator will be responsible for building trust, upselling aesthetic treatments, and managing patient retention strategies. A supportive and collaborative environment is offered with training and benefits.

Benefits

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Qualifications

• Strong communication skills and the ability to connect with patients effectively.
• Sales-oriented mindset while maintaining ethical standards for patient care.
• Understanding of dental aesthetics and treatment processes.

Responsibilities

• Educate patients on treatment options and guide them through clinical journeys.
• Identify and recommend aesthetic treatments that align with patients' needs.
• Coordinate with clinical staff for smooth treatment processes.

Skills

Strong communication

Empathy

Sales-oriented mindset

Knowledge of dental aesthetics

Ability to manage objections

Job description

Treatment Coordinator (dental Aesthetic Clinic)

Overview

The Treatment Coordinator acts as the bridge between clinical care and patient experience. The role is to educate patients on treatment options, build trust, and drive clinic revenue through effective communication, upselling of aesthetic treatments, and patient retention strategies.

Requirements

• Strong communication and empathy.
• Sales-oriented mindset with ethical patient care.
• Knowledge of dental aesthetics and treatment processes.
• Ability to manage objections and build patient trust.

Responsibilities

Responsible for educating patients on treatment options and guiding them through the clinical journey to ensure a positive patient experience and optimal clinic performance.

Patient Education

• Explain treatment plans clearly (clear aligners, implants, veneers, whitening, etc.).
• Provide product knowledge on dental care items (oral hygiene aids, whitening kits).
• Use visual aids (before/after photos, brochures, digital simulations).

Upselling & Conversion

• Identify opportunities to recommend aesthetic treatments aligned with patient needs.
• Present financing options and packages to increase case acceptance.
• Track conversion rates from consultation to treatment acceptance.

Patient Retention

• Follow up with patients post-treatment (calls, messages, check-ins).
• Promote loyalty programs, recall visits, and maintenance treatments.
• Ensure patients feel valued and supported throughout their journey.

Operational Support

• Coordinate with dentists and nurses to ensure smooth treatment flow.
• Maintain accurate patient records and treatment notes.
• Assist in scheduling, payment processing, and treatment plan documentation.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided