Travel Customer Support - Mandarin Speaking

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global customer support provider in Penang, Malaysia, is seeking professionals fluent in Mandarin and English for their Global Customer Support team. This position involves providing quality service to customers via phone, email, and chat, ensuring customer satisfaction, and achieving performance goals. Fresh graduates are encouraged to apply, with a preference for candidates with relevant experience. This role promises career growth in an international working environment.

Benefits

Flexible Working Hour

International Working Environment

Career progression

Qualifications

• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience is a plus.

Responsibilities

• Provide professional support to customers in Mandarin and English.
• Guide customers in online order and payment process.
• Handle customer issues efficiently and escalate urgent matters.
• Accurately record customer information and adhere to data security.
• Work with the team to optimize service quality.
• Achieve performance goals (KPIs) set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Excellent problem-solving skills

Active listening skills

Typing speed: 40 wpm

Proficient in Microsoft Office

Education

SPM, College or Bachelor's degree

Job description

Requirements

• SPM, College or Bachelor's degree (any major, communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.

Required Skills

• Fluent in Mandarin level (clear pronunciation and fluent expression).
• English B2 level (fluent in oral and written).
• Customer‑centric, patient and empathetic.
• Excellent problem‑solving and active listening skills.
• Able to adapt to a fast‑paced work environment.
• Typing speed: 40 words/minute with over 90% accuracy.
• Proficient in Microsoft Office.

About the Company

We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and escalated urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Benefits

International working environment Overseas Job Career progression

Key selling points

• Flexible Working Hour
• International Working Environment
• Open for fresh graduates