Travel Customer Loyalty Specialist

BP Holiday (Beautiful Planet Holiday Sdn Bhd); Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic travel company in Penang is seeking a Customer Relationship Executive to nurture long-term client relationships through personalized outreach and customer retention strategies. Responsibilities include ongoing communication with customers, cross-selling travel packages, managing customer data, and inviting clients to events. Ideal candidates will have 1-3 years of relevant experience, excellent communication skills, and a customer-first approach. The position offers attractive incentives and growth opportunities within the travel industry.

Benefits

Travel opportunities

Incentives and commissions

Professional growth opportunities

Qualifications

• 1–3 years of experience in customer service or travel sales.
• Excellent verbal and written communication skills.
• Ability to build rapport with diverse clients.
• Knowledge of travel destinations is a plus.
• Highly organized and customer-focused.

Responsibilities

• Maintain communication with past clients to enhance engagement.
• Cross-sell new travel packages to existing customers.
• Tailor communication strategies for different customer segments.
• Invite clients to events and assist with coordination.
• Manage customer interactions and preferences via CRM.
• Collect client feedback for service quality improvement.

Skills

Interpersonal skills

Communication skills

Organizational skills

Tech-savvy

Tools

CRM software

MS Office

Google Workspace

Job description

A dynamic travel company in Penang is seeking a Customer Relationship Executive to nurture long-term client relationships through personalized outreach and customer retention strategies. Responsibilities include ongoing communication with customers, cross-selling travel packages, managing customer data, and inviting clients to events. Ideal candidates will have 1-3 years of relevant experience, excellent communication skills, and a customer-first approach. The position offers attractive incentives and growth opportunities within the travel industry.