Tourism & Culture Officer (Mandarin Speaker)

Country Garden Pacificview; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent tourism agency in Johor Bahru is seeking a tourism promotions officer responsible for planning and implementing activities to attract local and international tourists. The role involves preparing promotional materials, participating in tourism fairs, creating tour packages, and managing logistics. Candidates should excel in building partnerships with local vendors, maintaining customer satisfaction, and producing reports. This is a full-time position based in Johor Bahru.

Responsibilities

• Plan and implement promotional activities to attract tourists.
• Prepare promotional materials like brochures and social media content.
• Participate in tourism fairs and collaborate with travel agencies.
• Create and improve tour packages including eco-tours.
• Assess potential new tourism attractions.
• Build partnerships with local vendors and operators.
• Coordinate tour schedules and customer bookings.
• Ensure safety and customer satisfaction during tours.
• Manage logistics such as transportation and accommodation.
• Maintain relationships with Tourism Malaysia and local communities.
• Organize official visits and familiarization trips.
• Assist in preparing reports on tourism promotions.
• Prepare monthly reports on activities and achievements.
• Manage departmental budgets and records.
• Review customer feedback for service improvement.
• Perform additional duties as assigned.

Job description

• Plan and implement promotional activities to attract both local and international tourists.
• Prepare promotional materials such as brochures, videos, and social media content.
• Participate in tourism fairs, expos, and collaborations with travel agencies.
• Create and improve tour packages (e.g., island tours, eco-tours, mangrove tours).
• Assess potential new tourism attractions in the surrounding area.
• Build partnerships with local vendors and operators (e.g., boats, transport, outdoor activities).
• Coordinate tour schedules and customer bookings.
• Ensure safety, service quality, and customer satisfaction during tours.
• Manage logistics such as transportation, meals, and accommodation.
• Maintain good relationships with Tourism Malaysia, State Tourism Councils, and local communities.
• Organize official visits (e.g., familiarization trips, media visits, influencer collaborations).
• Assist in preparing reports and documentation related to tourism promotions.
• Prepare monthly reports on tourism activities and achievements.
• Manage departmental budgets and customer records.
• Review customer feedback for continuous service improvement.
• Perform any other duties as assigned by superiors.