Tour Operations Executive

Mayflower; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading travel services company is seeking a detail-oriented Tour Operations Executive in Kuala Lumpur. This role involves planning and executing travel programs, coordinating arrangements with hotels and airlines, and ensuring client satisfaction. Candidates should have a diploma in Tourism or related fields and 2-5 years of experience in travel planning. Strong organizational and communication skills are essential. This position offers an opportunity to work in a dynamic environment dedicated to exceptional customer service.

Qualifications

• Minimum 2-5 years of experience in tour operations or travel planning.
• Able to multitask and work under pressure.
• Passionate about travel and delivering great customer service.

Responsibilities

• Research destinations and develop tailored travel itineraries.
• Negotiate with suppliers including hotels and airlines.
• Coordinate travel arrangements such as flights and accommodations.
• Maintain regular communication with clients.
• Manage program budgets and monitor expenses.

Skills

Organizational skills

Communication skills

Problem-solving skills

Interpersonal abilities

Multitasking

Education

Diploma/Degree in Tourism, Hospitality or related field

Tools

Microsoft Office

Travel planning tools

Job description

Job Description

We’re looking for a detail-oriented and proactive Tour Operations Executive to join our team. This role focuses on planning and executing travel programs while ensuring smooth coordination and top-notch service for our clients.

• Research destinations and develop tailored travel itineraries in collaboration with the sales team.
• Negotiate with suppliers including hotels, airlines, and activity providers.
• Coordinate travel arrangements such as flights, accommodations, transport, meals, and visa applications.
• Maintain regular communication with clients, providing updates and managing expectations.
• Build strong relationships with suppliers to ensure service quality.
• Manage program budgets, monitor expenses, process invoices, and prepare post-trip reports.

Requirements

• Diploma/Degree in Tourism, Hospitality, or a related field.
• Minimum 2-5 years of experience in tour operations or travel planning.
• Strong organizational, communication, and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office and travel planning tools.
• Able to multitask and work under pressure.
• Passionate about travel and delivering great customer service.