TikTok Shop Assistant

Perniagaan Maju Edar Sdn Bhd; Teluk Intan; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A dynamic retail company in Teluk Intan is seeking a creative individual to manage its TikTok shop. Responsibilities include ensuring accurate product listings, engaging with customers via comments, and hosting live broadcasts. The ideal candidate has strong communication skills, a creative mindset, and a passion for creating engaging content. This role requires flexibility with hours, including evenings and weekends as necessary. Join us to foster connections with our audience and promote a welcoming online community.

Qualifications

• Ability to interact confidently and effectively with viewers and customers in real-time.
• Passion for creating engaging and original content.
• Availability to assist with shop management during flexible hours.

Responsibilities

• Assist in managing our TikTok shop, ensuring products are accurately listed.
• Interact with customers through comments and direct messages.
• Host live broadcasts on our TikTok channel.
• Plan and prepare content ideas for TikTok.
• Collaborate with team members to coordinate live events.
• Stay up-to-date with TikTok trends.
• Monitor and analyze content performance metrics.
• Uphold our brand image during all interactions.

Skills

Strong communication and interpersonal skills

Creative mindset

Knowledge of TikTok platform features

Multitasking abilities

Excellent problem-solving skills

Positive attitude

Job description

Assist in managing our TikTok shop, ensuring products are accurately listed, described, and visually appealing.

Interact with customers through comments and direct messages, providing excellent customer service and addressing inquiries promptly.

Host live broadcasts on our TikTok channel as needed, delivering entertaining and informative content to our audience.

Plan and prepare content ideas for TikTok, including short videos, live broadcasts, and promotional content, ensuring each piece is engaging and aligned with our brand values.

Collaborate with other team members, including content creators, marketers, and moderators, to coordinate live events and promotions.

Stay up-to-date with TikTok trends, features, and best practices to maximize engagement and reach.

Monitor and analyze content performance metrics, including viewer engagement and retention, to optimize future content.

Uphold our brand image and values during all interactions, maintaining professionalism and authenticity at all times.

Act as a positive ambassador for our brand, fostering connections with viewers and promoting a welcoming and inclusive community environment.

Requirements:

Strong communication and interpersonal skills, with the ability to interact confidently and effectively with viewers and customers in real-time.

Creative mindset with a passion for creating engaging and original content.

Knowledge of TikTok platform features, trends, and best practices.

Ability to multitask and adapt to changing priorities in a fast-paced environment.

Excellent problem-solving skills and ability to handle unexpected situations during live broadcasts.

Availability to assist with shop management and host live broadcasts during flexible hours, including evenings and weekends, as needed.

A positive attitude, high energy, and a genuine passion for connecting with people and creating memorable experiences.

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