Tenant Relations Lead - Front Desk & Service Excellence

Urban Pinnacle Venture; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading property management company in Kuala Lumpur is looking for a Tenant Relation Team Lead (Front Desk). You will manage operations, provide exceptional service, and build strong tenant relationships. Candidates should have 3–5 years of experience in customer service or hospitality, with supervisory experience preferred. A competitive salary and a supportive work environment are offered. Join us in delivering exceptional experiences for our tenants while being part of a dynamic team.

Benefits

Medical insurance

Performance-based bonuses

Flexible working arrangements

Qualifications

• Minimum 3–5 years of relevant experience in front desk, reception, customer service, or hospitality.
• Proven experience in a supervisory or team lead role.
• Professional appearance and customer-oriented mindset.
• Ability to handle confidential information with discretion.

Responsibilities

• Lead and supervise daily tenant relation operations.
• Act as the primary point of escalation for issues.
• Build and maintain relationships with tenants.
• Prepare tenant relations reports and updates.
• Support the development of service processes.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Proficient in English

Proficient in Bahasa Malaysia

Tools

Microsoft Office

Job description

A leading property management company in Kuala Lumpur is looking for a Tenant Relation Team Lead (Front Desk). You will manage operations, provide exceptional service, and build strong tenant relationships. Candidates should have 3–5 years of experience in customer service or hospitality, with supervisory experience preferred. A competitive salary and a supportive work environment are offered. Join us in delivering exceptional experiences for our tenants while being part of a dynamic team.