Telesales Executive (Open for Fresh Graduates)

Denave; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading NGO is looking for enthusiastic Telesales Agents, especially fresh graduates. The role involves making outbound calls, educating potential customers about our programs, and maintaining strong relationships. Candidates should possess excellent communication skills, attention to detail, and a goal-oriented mindset. The position is suitable for those seeking entry-level opportunities with a solid commitment to customer service. This role provides a chance to work in a dynamic environment with opportunities for growth.

Qualifications

• Fresh graduates are encouraged to apply.
• Strong attention to detail is required.
• Self-motivated and goal-oriented individuals are preferred.

Responsibilities

• Make outbound calls to educate potential customers about the NGO program.
• Build and maintain relationships with customers.
• Accurately manage customer information in the CRM system.
• Provide exceptional customer service throughout the engagement process.

Skills

Excellent verbal communication

Persuasion skills

Customer service experience

Attention to detail

Goal-oriented

Education

SPM/Diploma/Degree qualifications

Job description

Telesales Executive (Open for Fresh Graduates)

We are looking for an enthusiastic Telesales Agent for our NGO program who experienced in telesales, or customer onboarding, particularly in a high-volume environment.

What we can expect as Telesales Agents role with us:

• Outbound Calls: Make outbound calls and educating potential customers about the organization's mission and NGO campaigns.


• Engagement: Build and maintain strong relationships with potential and existing customers by providing detailed information on NGO program, answering questions, and addressing concerns.


• Database Management: Accurately record and update customer information in the CRM system, tracking interactions and commitments.


• Communication Skills: Strong verbal communication skills with the ability to effectively engage and guide customers through the onboarding process over the phone.


• Detail-Oriented: Strong attention to detail, ensuring all customer information is accurately recorded and that all onboarding steps are completed thoroughly.


• Motivation: Self-motivated and goal-oriented, with a strong drive to meet and exceed onboarding targets


• Customer Service: Provide exceptional customer service by responding to inquiries and maintaining a positive, professional relationship throughout the engagement process.

Job Requirements

• Open for Fresh Graduates who completed SPM/Diploma/Degree qualifications

Skills and Experience

• Communication Skills: Excellent verbal communication and listening skills are essential for engaging donors.


• Persuasion Skills: Ability to effectively persuade potential donors to contribute.


• Customer Service: Experience in customer service or sales roles is often helpful.


• Attention to Detail: Accurately recording donation details and donor information is critical.


• Goal-Oriented: Ability to meet and exceed fundraising targets