Telemarketer

CT Innovation Communication Services; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading communication service provider in Puchong, Selangor is seeking candidates for an exciting telemarketing role. You will make outbound calls primarily in Chinese to schedule appointments, confirm details, and follow up with customers to ensure attendance. Applicants should have at least a high school diploma, be fluent in Chinese, and possess strong communication skills. The role is office-based with a fixed salary and performance-based incentives. Prior experience in telemarketing or call centers is a plus.

Benefits

Fixed salary + performance-based incentives

Full training provided

Access to call scripts

Qualifications

• Minimum high school / diploma qualification (higher education is an advantage).
• Fluent in Chinese (spoken); basic English/Malay communication is required.
• Experience in telemarketing, appointment setting, or call center roles is preferred.
• Strong communication and persuasion skills.
• Comfortable working with targets and incentive-based performance.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Make outbound calls to the client’s customers in Chinese to schedule appointments.
• Confirm appointment details with customers.
• Follow up with customers to ensure attendance on the scheduled appointment date.
• Handle appointment rescheduling requests accurately and professionally.
• Update and maintain accurate call records in the CRM system.
• Achieve daily, weekly, and monthly appointment targets.
• Adhere to approved call scripts and quality standards.
• Coordinate with supervisors and client representatives.

Skills

Fluent in Chinese (spoken)

Basic English/Malay communication

Strong communication skills

Persuasion skills

Target-driven

Results-focused

Good objection-handling skills

Education

Minimum high school / diploma qualification

Tools

CRM systems

Job description

Make outbound calls to the client’s customers in Chinese speaking to schedule appointments.

Confirm appointment details (date, time and location) with customers.

Follow up with customers to ensure attendance on the scheduled appointment date.

Handle appointment rescheduling requests accurately and professionally.

Update and maintain accurate call records and appointment details in the CRM system.

Achieve daily, weekly, and monthly appointment targets.

Adhere to approved call scripts, quality standards, and data privacy requirements.

Coordinate with supervisors and client representatives to ensure smooth appointment execution.

Key Responsibilities

• Make outbound calls to the client’s customers in Chinese speaking to schedule appointments.
• Confirm appointment details (date, time and location) with customers.
• Follow up with customers to ensure attendance on the scheduled appointment date.
• Handle appointment rescheduling requests accurately and professionally.
• Update and maintain accurate call records and appointment details in the CRM system.
• Achieve daily, weekly, and monthly appointment targets.
• Adhere to approved call scripts, quality standards, and data privacy requirements.
• Coordinate with supervisors and client representatives to ensure smooth appointment execution.

Performance Targets & Incentives

• Clear appointment booking and confirmation KPIs will be assigned.
• Incentives / commissions will be paid for achieving or exceeding targets.

Requirements

• Minimum high school / diploma qualification (higher education is an advantage).
• Fluent in Chinese (spoken); basic English/Malay communication is required.
• Experience in telemarketing, appointment setting, or call center roles is preferred.
• Strong communication and persuasion skills.
• Comfortable working with targets and incentive-based performance.
• Basic computer skills and familiarity with CRM systems.

Skills & Competencies

• Confident and clear phone communication
• Customer-oriented with strong follow-up discipline
• Target-driven and results-focused
• Good objection-handling and rescheduling skills
• Ability to work independently and within a team

Working Conditions

• Office-based
• Fixed salary + performance-based incentives
• Full training, call scripts, and system access provided