Tele-Collection Specialist: Debt Recovery & Compliance

Standard Chartered; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global banking institution is seeking a Collector for their Tele-Collection team in Kuala Lumpur. This role involves contacting clients with outstanding debts, negotiating repayment options, and adhering to regulatory guidelines. Qualifications include a diploma or bachelor's degree and excellent communication skills. A competitive salary and benefits are offered, along with opportunities for continuous learning and development.

Benefits

Competitive salary

Medical and life insurance

Flexible working options

Proactive wellbeing support

Continuous learning opportunities

Inclusive workplace environment

Qualifications

• Fresh graduates are encouraged to apply.
• Diploma & bachelor's degree from a recognised university.
• Proficiency of English – written and spoken.
• 1-3 years of experience in tele-collection within the banking sector.
• Excellent understanding of local regulatory guidelines.

Responsibilities

• Conduct tele-calling to contact clients with outstanding debts.
• Negotiate settlements and installment plans with clients.
• Document all client interactions and agreements.

Skills

Communication skills

Negotiation skills

Business correspondence skills

Tele-collection expertise

Ethical standards

Education

Diploma or Bachelor's degree

Tools

Excel

Job description

A global banking institution is seeking a Collector for their Tele-Collection team in Kuala Lumpur. This role involves contacting clients with outstanding debts, negotiating repayment options, and adhering to regulatory guidelines. Qualifications include a diploma or bachelor's degree and excellent communication skills. A competitive salary and benefits are offered, along with opportunities for continuous learning and development.