Technical Support & Software Engineer Level 3

Aigens Technology (M) Sdn. Bhd.; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia seeks a Technical Support - Software Engineer (Level 3) to manage escalated cases and develop technical solutions. The ideal candidate will have a Bachelor's degree and at least 5 years in a related support role, with proficiency in Java, SQL, and cloud platforms. The role offers a competitive salary, a friendly work environment, and opportunities to collaborate across Southeast Asia. Join us to shape the future of the F&B and Hospitality technology.

Benefits

Competitive salary

5-day work week

Friendly work environment

Flat culture

Growth opportunities with an investment team

Qualifications

• 5 years experience in a Level 3 support role specialized in CRM or E-Commerce.
• Ability to troubleshoot complex technical issues efficiently.
• Proficiency in verbal and written English and either Mandarin or Cantonese.

Responsibilities

• Own and manage escalated support cases, providing technical expertise.
• Investigate reported issues and develop effective solutions.
• Collaborate with teams across South East Asia to enhance system performance.
• Utilize Java coding experience to implement solutions.
• Provide technical guidance to junior team members.

Skills

Java programming

SQL databases (MySQL, PostgreSQL)

NoSQL databases (Datastore, DynamoDB)

Cloud platforms (GCP, AWS)

REST API troubleshooting

Excellent problem-solving skills

Strong communication skills

Ability to work independently

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Technical Support - Software Engineer (Level 3)

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you are passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey. We are looking for someone with:

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field

• At least 5 years experiences in a Level 3 support role specialized in CRM or E-Commerce, handling escalated technical issues in a fast-paced environment

• Proficiency in Java programming and a strong understanding of software development principles

• Strong knowledge of SQL databases (MySQL, PostgreSQL) and NoSQL databases (Datastore, DynamoDB) - Experience with cloud platforms (GCP, AWS) including compute, storage, logging and networking services - Proficiency with REST API troubleshooting and log analysis to identify root causes

• Extensive experience in system integrations, with a focus on payment systems and data exchange protocols

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently

• Strong communication skills to effectively interact with stakeholders at all levels

• Ability to work independently and collaboratively in a team environment

• Proficiency in verbal and written English and (Mandarin or Cantonese)

• Able to work by a shift roster or during weekend and late night if required

Responsibilities

• Own and manage escalated support cases, providing in-depth technical expertise to resolve complex issues

• Investigate reported issues, analyze root causes, and develop effective solutions to address technical challenges

• Collaborate with cross-functional teams across South East Asia to implement remedies and enhancements to improve system performance and functionality

• Utilize your coding experience, particularly in Java, to develop and implement technical solutions

• Demonstrate strong expertise in system integrations, with a focus on areas such as payments, to ensure seamless operations across integrated platforms

• Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and development

Benefits

• What’s on offer:

• Competitive salary for the right candidate

• 5-day work week

• Friendly and people-oriented work environment

• Working in a flat culture with talented individuals

• Join a young and growing brand backed by a great investment team