Technical Support (Kuantan)

Jobstreet Malaysia; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading job portal in Malaysia is seeking a Technical / Operation Support professional responsible for day-to-day project execution and customer support. The ideal candidate will have experience in installations and maintenance while being customer-oriented. Candidates must possess at least SPM, with fresh graduates encouraged to apply. This role requires working on shifts, weekends, and public holidays.

Qualifications

• At least 1 year of working experience preferred.
• Must be willing to work on shifts, weekends and public holidays.
• Required languages: Bahasa Malaysia and English.

Responsibilities

• Install, configure, upgrade, and maintain systems.
• Ensure all operations activities comply with standards and regulations.
• Manage and resolve customer complaints.
• Explain causes of problems and solutions applied.

Skills

Customer-oriented

Problem-solving

Technical support

Education

SPM or Diploma or Degree

Job description

Overview

As Technical / Operation Support, you will be responsible for the day-to-day project execution from various clients. You will be reporting to the Operations Manager.

Responsibilities

• Responsible for the installation, configuration, upgrade, operation & maintenance
• To ensure all related operations activities are performed in compliance with company standards, processes, regulations and procedures
• Manage and resolve customer complaints
• Identify and escalate issues to Supervisors
• Any other duties as and when deemed necessary
• Able to explain the cause of certain problem arises and able to explain the reason of the solution applied either permanently or temporarily
• Working closely with either internal technical/software team or external clients/user for tackling of support task reported in order to get the problem solved

Requirements

• Candidate must possess at least SPM with 1 year working experience or Diploma or Degree.
• FRESH GRADUATES are encouraged to apply. Training will be provided.
• Required language(s): Bahasa Malaysia and English.
• Willing to learn and work on shift, weekends & public holidays.
• Customer-oriented person
• Must possess your own transportation (prefer Bike)

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