Technical Support Executive (Cross Referencing)

Jobstreet Malaysia; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading engineering solutions provider in Selangor is seeking a technically skilled professional to provide customer support by cross-referencing enquiries with products and recommending suitable alternatives. Responsibilities include managing customer inquiries through email, enhancing the cross-referencing tool, and ensuring high-quality product recommendations. Candidates should possess a Diploma or Engineering Degree in Electronics, Electrical, or Mechanical Engineering along with a minimum of 2 years experience in the industry. Strong communication skills and technical knowledge are essential for success in this role.

Qualifications

• Minimum 2 years’ experience in related industries.
• Strong knowledge of electrical and mechanical components.
• Fluent in written and spoken English.

Responsibilities

• Handle internal and external customer enquiries via email.
• Cross-reference customer requirements to products.
• Support technical enquiries and complaints.

Skills

Technical support

Cross-referencing

Problem-solving

Communication

Education

Diploma or Engineering Degree in Electronics, Electrical, or Mechanical Engineering

Job description

We are seeking a technically skilled professional to support customers by cross-referencing enquiries to the our product range and recommending suitable alternatives. The role also provides solutions support via email as Secondary scope (support in absent of Application Engineer)

Key Responsibilities

Handle internal and external customer enquiries professionally via email

Cross-reference customer requirements to our products and recommend alternatives

Maintain and enhance the cross-referencing tool and database

Deliver high-quality, fast turnaround product recommendations

Support technical enquiries, complaints, returns, and replacements when required

Collaborate with internal teams and UK technical/product support to improve service levels

How You Make a Difference in This Role

You make a difference by helping customers and internal teams quickly identify the right products through accurate cross-referencing and strong technical judgment. Your recommendations improve customer confidence, increase adoption of our products and alternative solutions, and support business growth. By delivering fast, high-quality responses and maintaining reliable product data, you enhance operational efficiency and service consistency. Through collaboration with technical, product, and support teams, you contribute to continuous improvement in customer experience and technical support standards.

Requirements

Diploma or Engineering Degree in Electronics, Electrical, or Mechanical Engineering

Minimum 2 years’ experience in Electronics, Industrial, or distribution-related industries

Strong knowledge of electrical, mechanical components and test & measurement equipment

Fluent in written and spoken English with excellent communication skills

Self-motivated, detail-oriented, and able to work independently within a team