Technical Support Engineer (Test & Measurement)

RIGOL TECHNOLOGIES (MALAYSIA) SDN. BHD.; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading test and measurement company in Penang is seeking an experienced Technical Support Engineer to enhance customer experience and support a global distributor network. This newly created role involves serving as the main technical contact, performing troubleshooting for various equipment, and maintaining documentation. Ideal candidates will hold a relevant degree and possess strong hands-on experience with test instruments. Excellent customer communication skills are essential. Competitive salary and benefits are offered.

Qualifications

• 5 years of relevant working experience in test & measurement equipment usage.
• Comfortable handling customer-facing communication.
• Strong hands-on experience with test & measurement instruments.

Responsibilities

• Serve as the main technical contact for global customers and distributors.
• Perform detailed troubleshooting for various test & measurement equipment.
• Maintain clear documentation and ensure timely ticket closure.

Skills

Troubleshooting skills

Customer service communication

Scripting or automation skills (SCPI)

Knowledge in calibration concepts

Education

Bachelor’s Degree in Electrical & Electronics Engineering

Tools

Oscilloscopes

Spectrum analyzers

RF generators

Power supplies

Electronic loads

Zendesk

Job description

Technical Support Engineer / Senior Engineer / Specialist ( Test & Measurement)

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We are expanding our Global Customer Care team and seeking an experienced Technical Support Personnel to support our growing customer base. This is a newly created position designed to strengthen our technical response capability, enhance customer experience, and support our global distributor network.

Overview

Core Responsibility: Technical Support

Serve as the main technical contact for global customers and distributors via Zendesk, email, calls, and online meetings.

Responsibilities

• Perform detailed troubleshooting for few but not all:
  Digital & mixed-signal oscilloscopes
• Spectrum analyzers & RF sources
• Function / arbitrary waveform generators
• Programmable power supplies & DC electronic loads
• Bench multimeters and related accessories
• Verify customer symptoms, analyze test setups, replicate issues when needed, and provide accurate solutions or workarounds.
• Coordinate with regional repair centers and internal engineering teams to resolve technical cases effectively.
• Maintain clear documentation and ensure timely ticket closure within target SLAs.
• Basic scripting or automation skills (SCPI) is a must, LabVIEW will be an advantage.
• Knowledge in high-speed protocol (PCIe, USB, MIPI, etc..) will be an advantage.

Supporting Responsibilities

• Calibration Support
• Assist customers with calibration-related questions such as intervals, certificate interpretation, and basic verification steps.
• Coordinate calibration handling with internal or external calibration partners when necessary.
• Engage repair centers to clarify technical symptoms and follow up on progress.
• Provide structured technical details to support failure analysis and escalations.
• Contribute to troubleshooting guides, FAQs, and internal knowledge materials.
• Share recurring issue patterns with product and quality teams.

Requirements

• Bachelor’s Degree in Electrical & Electronics Engineering, or related field.
• 5 years of relevant working experience is preferable in:
• Test & measurement equipment usage
• Electronics R&D, service, or manufacturing with strong measurement exposure.
• Good knowledge in troubleshooting skills with a structured analytical approach.
• Comfortable handling customer-facing communication and working with multi-region teams.
• Strong hands-on experience operating oscilloscopes, spectrum analyzers, RF generators, power supplies, electronic loads, and other T&M instruments.
• Experience with ticketing systems such as Zendesk is an advantage.

Preferred

• Exposure to calibration concepts, measurement verification, or ISO-related practices.
• Ability to interpret technical specifications, waveforms, and measurement results.

Application details

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Application questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Engineer?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

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