Technical Support Engineer – Network

CTC Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services provider in Kuala Lumpur seeks a network technician responsible for supporting LAN troubleshooting and managing network switches. Candidates should have a degree in Computer Science or Engineering and CCNA certification, along with at least 2 years of relevant experience. Strong communication skills in English, and knowledge of Cisco and HP configurations are essential. This position is a 12-month contract, requiring candidates to be on standby in rotation and willing to travel within Klang Valley.

Qualifications

• Candidates must have at least 2 years of relevant working experience.
• Good working experience with Cisco and HP hardware configuration is essential.
• Ability to communicate in Mandarin/Cantonese is a plus.

Responsibilities

• Support and manage LAN troubleshooting tasks.
• Install and configure network hardware and software.
• Perform root cause analysis for network issues.

Skills

LAN troubleshooting

Network hardware installation

Communication skills in English

Analytical skills

Cisco configuration

Education

Diploma / Degree in Computer Science or Engineering

CCNA certification

Tools

Cisco IPTel

HP Procurved

Job description

Responsibilities

• Support LAN troubleshooting and manage switches
• Provide installation and de-installation for network hardware and software
• Problem management, escalation, notification, and 3rd party vendor escalation
• Provide maintenance of network documentation for in scope equipment
• Coordinate and manage IP addressing
• Install, configure and troubleshoot the major network-related product e.g: Cisco IPTel, HP Procurved & other brands’ router & switches, firewall, MPLS etc
• Provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management)
• Perform root cause analysis and troubleshooting network issues, OS configuration, hardware and repair system software

Requirements

• Diploma / Degree in Computer Science, Engineering or related technical specialization; Posses CCNA certification
• Minimum 2 years & above of relevant working experience
• Good working experience in CISCO, HP Procurved & other brand router & switch configuration and installation
• Good communication skills in spoken and written English; ability to communicate in Mandarin/Cantonese is an added advantage
• Strong analytical and proactive attitude
• 5 days work – 9am to 6pm
• Require on standby in weekly rotation basis
• Possess own transport and willing to travel within Klang Valley
• 12 months contract position