Technical Support Engineer

CTC Global; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support company in Malaysia is seeking an experienced candidate for EUC Hardware Support. You will be responsible for installing, configuring, and troubleshooting various devices, providing technical support to end-users, and managing support requests. The ideal candidate has at least 2 years of experience in IT support and possesses strong skills in Microsoft applications and effective communication. This role offers an opportunity to work independently in a fast-paced environment.

Qualifications

• Minimum of 2 years in IT support with hands-on experience.
• Experience in troubleshooting, testing, and repairing hardware/software issues.

Responsibilities

• Install, configure, and troubleshoot EUC hardware.
• Install and troubleshoot Microsoft Windows and Office.
• Create and maintain system images and deploy software.
• Support deployment of critical software solutions.
• Document and track support requests for resolution.

Skills

Skilled in Microsoft desktop applications

Strong interpersonal and communication abilities

Able to work in fast-paced environments

Capable of working independently

Education

Diploma or Bachelor’s Degree in Computer Science

Information Technology or Engineering

Job description

• •EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• •Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• •Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• •Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• •Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• •Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• •Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• •End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• •Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• •Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.
• •Ticket Management: Track, monitor, and close service calls or tickets within the SLA.
• Qualifications: Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications).
• Experience: Minimum of 2 years in IT support, with hands‑on experience in troubleshooting, testing, and repairing hardware and software issues.
• Skills:
• Technical Proficiency: Skilled in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication: Strong interpersonal and communication abilities to explain technical concepts clearly to users.
• Adaptability: Able to work in fast-paced environments and adjust to dynamic customer requirements.
• Independence: Capable of working independently with minimal supervision and taking full ownership of assigned tasks.