Technical Support Engineer

IQIP; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global supplier of intelligent equipment is seeking a 24/7 Support Engineer in Johor Bahru to provide crucial technical support for offshore and onshore operations. The role involves diagnosing and resolving mechanical and hydraulic issues, coordinating with teams, and ensuring operational efficiency with a focus on customer service. Candidates should possess a technical degree in mechanical engineering and have at least three years of relevant experience. Competitive salary and benefits, including medical coverage and performance bonuses, are offered.

Benefits

Competitive salary

Generous medical coverage

Performance bonus

Travel allowance

Training and development

Qualifications

• Three years of experience in technical support or service, preferably in offshore or heavy equipment industries.
• Strong troubleshooting skills in mechanical, hydraulic, pneumatic, and electrical.
• Willing to travel occasionally to support offshore interventions.

Responsibilities

• Provide technical support for IQIP equipment in offshore and onshore operations.
• Diagnose and resolve mechanical, hydraulic, and electrical issues.
• Coordinate with field service engineers and customers.

Skills

Mechanical troubleshooting

Hydraulic troubleshooting

Electrical troubleshooting

Customer service

Communication skills

Education

Technical degree in mechanical engineering

Job description

Do you want to be the go-to technical expert supporting critical offshore operations around the clock? At IQIP, you’ll operate high-performance equipment so that it performs at its best—offshore and onshore. From commissioning to maintenance, you’ll deliver real impact with innovations such as the Hydrohammer®, PULSE®, Noise Mitigation System, and EQ-Piling on groundbreaking foundation projects. We offer variety, autonomy, and adventure. Wouldn't you like to work with the world’s most powerful hydraulic impact hammer? Combining hands‑on skill with cutting‑edge tech, you’ll work in unique environments, grow your technical expertise, and be part of a team that values safety, precision, and impact.

Let’s make an impact—together.

As a 24/7 Support Engineer based in Malaysia, you will provide around-the-clock technical support to ensure the uptime and performance of IQIP’s advanced equipment. You’ll act as the first point of contact for offshore and onshore crews, troubleshooting mechanical, hydraulic, and control system issues remotely or on‑site. You’ll work closely with service teams across the region to solve urgent challenges and keep operations running smoothly.

Responsibilities

• Provide technical support for IQIP equipment in offshore and onshore operations from our operation control room in Johor Bahru.
• Diagnose and resolve mechanical, hydraulic, and electrical issues remotely or in the field.
• Coordinate with field service engineers, project teams, and customers to ensure rapid response.
• Log and track service calls, creating clear reports for continuous improvement.
• Assist in remote commissioning and system checks.
• Participate in the standby rotation schedule with international colleagues.
• Support preventive maintenance planning and remote training when needed.

Qualifications

• Technical degree in mechanical engineering.
• Open for Malaysian only.
• Minimum three years of experience in technical support or service, preferably in offshore or heavy equipment industries with experience in mechanical and hydraulic.
• Strong troubleshooting skills in mechanical, hydraulic, pneumatic, and electrical.
• Customer‑focused mindset with excellent communication skills.
• Willingness to work in shifts and be on‑call for international time zones.
• Fluency in English in verbal communication and written.
• Willing to travel occasionally to support urgent offshore interventions.
• Remuneration package will be based on experience.

Our Offer

Being a member of IQIP’s team means working on tomorrow’s intelligent industrial equipment, with maximizing safety and minimizing ecological impact always as our first priority. You’ll have the opportunity to develop at full speed in a small, yet global work environment, with focus on your needs in career progression. Besides the opportunity to bring about large scale change in the world of offshore, civil and coastal infrastructure we also offer a competitive salary, generous medical coverage that cover you and your immediate family members (i.e. spouse and kids), performance bonus, travel allowance besides training and development along with ample possibilities to grow and learn.

Our Organization

IQIP is a leading global supplier of intelligent equipment for foundation, installation and decommissioning in the offshore Wind & Renewables, offshore Oil & Gas and Coastal & Civil market that provides each customer an effective solution for their projects.