Technical Support

ELO (Malaysia) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Malaysia is seeking a Technical Support professional to provide first and second level support for ELO products and solutions. Responsibilities include troubleshooting application issues, managing customer support tickets, and assisting in installations. Ideal candidates should possess a diploma or degree in IT, have at least one year of relevant experience, and be proficient in both English and Bahasa Malaysia. The role emphasizes strong problem-solving skills and the ability to work under pressure.

Benefits

EPF / SOCSO / PCB

Annual Leave & Medical Coverage

5 Working Days a Week

Training will be Provided

Qualifications

• Min. 1 year of working experience, fresh graduates are welcomed.
• Minimum of 1 year experience as a Technical Support.
• Able to work effectively independently and in a team.

Responsibilities

• Provide first and second level support for ELO products.
• Handle and monitor customer support tickets.
• Assist in installation, configuration, and maintenance of ELO applications.
• Perform root cause analysis and document solutions.
• Collaborate with internal teams to address customer requirements.
• Support customers during system deployment and upgrades.
• Prepare and maintain technical documentation and FAQs.
• Deliver user guidance and training on ELO product features.
• Participate in UAT and system checks.
• Ensure customer satisfaction with effective communication.

Skills

Knowledge of Networking

Operating Systems (Linux & Microsoft Windows)

Databases (Oracle, MSSQL Server, PostgreSQL)

Proficient in English and Bahasa Malaysia

Problem-solving abilities

Strong analytical and research skills

Education

Diploma or Degree in Information Technology or Computer Science

Job description

Requirements

• Diploma or Degree in Information Technology, Computer Science or the related field
• Min. 1 year of working experience, but fresh graduates are welcomed to apply
• Minimum of 1 year experience as a Technical Support
• Knowledge of Networking, Operating Systems (Linux & Microsoft Windows), and Databases (Oracle, MSSQL Server, PostgreSQL)
• Understanding of basic processes/systems with strong analytical and research skills
• Quick to adapt to changes, able to multitask, prioritize, and work under pressure
• Able to work effectively both independently and in a team
• Proficient in English and Bahasa Malaysia (spoken and written)
• Proactive mindset with strong problem-solving abilities and a desire to learn enterprise software environment

Responsibility

• Provide first and second level support for ELO products and solutions, including troubleshooting application, system, and integration issues.
• Handle and monitor customer support tickets, ensuring timely resolution or proper escalation to higher-level teams.
• Assist in the installation, configuration, and maintenance of ELO applications in customer environments.
• Perform root cause analysis of incidents and provide clear documentation of issues and solutions.
• Collaborate with internal teams (Consulting, Development, Project Management) to address customer requirements and technical problems.
• Support customers during system deployment, upgrades, and patching activities.
• Prepare and maintain technical documentation, FAQs, and knowledge base articles to improve support efficiency.
• Deliver user guidance and training for customers on ELO product features and best practices.
• Participate in UAT (User Acceptance Testing), system checks, and solution validation with customers.
• Ensure customer satisfaction by providing professional, responsive, and effective communication in both English and Bahasa Malaysia.
• Stay updated on new features, product updates, and related technologies to provide high-quality support.

Benefits

• EPF / SOCSO / PCB
• Annual Leave & Medical Coverage
• 5 Working Days a Week
• Training will be Provided