Technical Service Engineer

Stryker; Selangor; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking a Service Engineer in Malaysia. The role involves installation, maintenance, and technical support for medical devices, ensuring optimal product performance and customer satisfaction. Ideal candidates will have a degree in Engineering and at least 5 years of experience in technical services. This field-based position requires travel across Malaysia and offers the opportunity to positively impact healthcare delivery.

Qualifications

• Minimum 5 years of experience in technical service within a multinational commercial setting.
• Proficiency in troubleshooting and maintaining technical equipment.

Responsibilities

• Perform installation, commissioning, testing, and preventive maintenance for products.
• Deliver first-level repairs and technical troubleshooting.
• Conduct technical training for customers and dealers.

Skills

Technical troubleshooting

Customer service

Technical training

Education

Diploma or Bachelor’s degree in Engineering

Job description

In this role, you’ll ensure Stryker products perform at their best by delivering exceptional technical service and support. From installation and commissioning to troubleshooting and training, you’ll play a critical part in keeping healthcare professionals equipped to deliver outstanding patient care. If you’re passionate about technology and problem-solving, this is your chance to make a real impact.

What you will do

• Perform installation, commissioning, testing, and preventive maintenance for Stryker products across Malaysia.
• Deliver first-level repairs and technical troubleshooting to ensure optimal product performance.
• Conduct technical training for customers and dealers on proper product usage and handling.
• Manage spare parts, tools, and field inventory to support efficient service operations.
• Schedule and execute engineering updates and preventive maintenance visits as required.
• Provide pre‑sales and post‑sales technical support to enhance customer satisfaction.
• Collect and analyze customer feedback to identify and resolve technical issues promptly.
• Maintain compliance with company standards and industry regulations, including ADVAMED guidelines.

What you need

Required Qualifications

• Diploma or Bachelor’s degree in Engineering.
• Minimum 5 years of experience in technical service within a multinational commercial setting.
• Proficiency in troubleshooting and maintaining technical equipment.

Preferred Qualifications

• Experience in the medical device industry.
• Familiarity with inventory management and technical documentation.

Additional Information

• Location: Malaysia (nationwide coverage).
• Work arrangement: Field-based with travel across Malaysia.
• Occasional flexible hours may be required to meet customer needs.