Technical Sales Support Engineer

PPK Technology Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider is seeking a Technical Sales Support Engineer for a full‑time, on‑site role in Melaka. The professional will provide technical support to the sales team, respond to customer inquiries, and assist with both pre- and post-sales activities. Key responsibilities include analyzing client requirements, creating technical documentation, and ensuring customer satisfaction through collaboration with cross-functional teams. Relevant experience in technical sales, strong analytical skills, and excellent communication abilities are essential for success in this position.

Qualifications

• Proficiency in Technical Sales and Technical Sales Support.
• Experience in Technical Support and Sales Operations.
• Strong Analytical Skills for problem‑solving and decision‑making.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with cross‑functional teams.
• Experience in traffic management systems or a related industry is advantageous.

Responsibilities

• Provide technical support to the sales team.
• Resolve customer queries.
• Assist in pre‑sales and post‑sales activities.
• Analyze client requirements and propose solutions.
• Create technical documentation.
• Support implementation of solutions.

Skills

Technical Sales

Technical Sales Support

Analytical Skills

Communication Skills

Collaborative Work

Education

Relevant training or certification in Engineering

Information Technology

Job description

Company Description

PPK Technology is the world's leading provider of advanced technology solutions in the traffic industry. We offer a comprehensive range of products and services, including traffic lights, wireless detectors, and integrated web solutions for remote traffic management. Our innovations are designed to optimize traffic flow and improve overall efficiency. With a strong focus on cutting‑edge technologies, PPK Technology continues to lead the way in shaping the future of traffic control systems.

Role Description

This is a full‑time, on‑site role based in Melaka for a Technical Sales Support Engineer. The role involves providing technical support to the sales team, resolving customer queries, and assisting in pre‑sales and post‑sales activities. Responsibilities include analyzing client requirements, proposing solutions, creating technical documentation, and supporting the implementation of solutions. The role requires close collaboration with various teams to ensure customer satisfaction and successful project outcomes.

Qualifications

• Proficiency in Technical Sales and Technical Sales Support
• Experience in Technical Support and Sales Operations
• Strong Analytical Skills for problem‑solving and decision‑making
• Excellent verbal and written communication skills
• Ability to work collaboratively with cross‑functional teams
• Relevant training or certification in Engineering, Information Technology, or a related field
• Experience in traffic management systems or a related industry is advantageous