Technical Project Manager

CloudEngine Digital Co., Ltd; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a Project Manager to oversee medium to large-scale integration projects. This role involves responsibilities like team management, client satisfaction, and technical troubleshooting related to network systems, including routers and switches. Candidates should possess an associate degree in computer science or related fields, have over three years of experience in data center networks, and relevant technical certifications. English proficiency is also required.

Qualifications

• Good English proficiency, capable of reading and writing.
• More than three years of work experience related to data center networks.
• Possess certifications such as CCIE/HCIE/H3CIE/JNCIE or equivalent.

Responsibilities

• Manage large-scale integration projects for the company.
• Ensure customer satisfaction throughout the project.
• Manage daily team activities and communication with departments.

Skills

Project management

Technical troubleshooting

Team coordination

Documentation

Problem-solving

Industry technology knowledge

Education

Associate degree in computer science or related fields

Tools

Routers

Switches

Firewalls

Load balancers

Job description

Job Location

This position can be based in either KL or JB.

Job Responsibilities

Technical Support Management:

Undertake management of medium to large-scale integration projects for the company.

Responsible for configuration, troubleshooting, and technical solutions related to routers, switches, firewalls, servers, and storage devices.

End-to-End Project Management:

Responsible for analyzing network requirements related to data center scenarios, feasibility studies, solution planning and design, project management and implementation, including equipment installation, network system integration, debugging, and acceptance.

Other Project Management Tasks:

Responsible for project initiation, progress planning, quality management, coordination, supervision, documentation, and project acceptance.

Draft basic physical implementation design documents, such as rack layout, wiring diagrams, and label content.

Coordinate and manage the implementation team or partners to ensure high-quality project delivery.

Ensure customer satisfaction throughout the project, provide regular updates to customers, and manage customer expectations.

Promote overall project progress to ensure early delivery and acceptance.

Handle exceptions during the project, risk control, customer complaint management, and quality management.

Assist in the construction of the project management system, such as optimizing management processes and various templates.

Operations Management:

Responsible for timely response to network-related issues, continuous tracking and post-event analysis, and documentation and technical training related to network system maintenance.

Team Management:

Manage daily team activities and communication with parallel departments, such as marketing and sales.

Track project progress with external service providers, ensure safety disclosures, and ensure timely project delivery.

Daily communication and problem-solving with external service providers to ensure the security and high availability of customers' network infrastructure.

Industry Technology Tracking:

Actively explore the application of new industry technologies within the company, such as IB networks, GPU networks, and computing power network architecture design and deployment.

Other Tasks:

Undertake temporary or phased tasks assigned by superiors.

Job Requirements

Education:

Associate degree or above in computer science, telecommunications, or related fields.

Language Skills:

Good English proficiency, capable of reading and writing.

Work Experience:

More than three years of work experience related to data center networks.

Technical Skills:

Proficiency in the planning and design of medium to large-scale WANs, data center networks, and campus networks.

Expertise in routers, switches, firewalls, load balancers, and other related products.

Possess certifications such as CCIE/HCIE/H3CIE/JNCIE or equivalent.

Proactive, independent thinker with strong problem-solving skills.

Documentation Skills:

Capable of drafting documentation and skilled in knowledge sharing and skill transfer.

Team Spirit:

Possess team spirit, resilience, strong learning ability, and adaptability to travel.