Technical Application Lead / Consultant

MindMerge Consulting; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An overseas AI technology organization is seeking a Tier 1 Application Support Lead in Kuala Lumpur to manage and enhance operational efficiency. This role involves supporting incident management, analyzing operational data, and ensuring seamless service delivery. Candidates should have a degree in IT or related fields along with specific technical skills in Python, SQL, and data visualization. The company offers a dynamic culture with flexible hours and the opportunity to work with global clients.

Benefits

Flexible hours

Remote-first policies

Exposure to cutting-edge AI solutions

Meritocracy-based workplace

Qualifications

• Ability to derive insights from noisy data.
• Basic statistical analysis skills.
• Strong communication skills for technical issues.

Responsibilities

• Provide daily operational support and communication.
• Setup 24/7 Tier 1 Application Support.
• Generate reports on incident trends and manage stakeholders.
• Analyze operational data using Jupyter Notebooks.

Skills

Proficiency in monitoring tools

Experience with Jupyter Notebooks

Python (Pandas, NumPy)

Data visualization (Matplotlib, Seaborn)

Basic SQL for querying logs

Familiarity with ticketing systems

Familiarity with IT incident management

Education

University degree in IT, Computer Science, Data Analytics

Tools

Apache Airflow

Cron

Job description

Kuala Lumpur, Malaysia | Posted on 06/29/2025

Our client is an overseas AI technology organisation (working with international clients) focused on aviation, logistics, ecommerce industries.

Responsibilities

• We are looking for a Tier 1 Application Support Lead (on AI Technology) who is detail‑oriented, proactive, and passionate about leveraging technology to drive operational efficiency. The ideal candidate will provide daily operational (both incident and problem) support and communication, monitor systems in real‑time, analyze data for actionable insights, and ensure seamless service delivery.
• Setup Malaysia based 24 hrs x 7 days Tier 1 Application Support including recruiting of service support team members (hours are supported by global team due to time differences).
• Generate reports on incident trends and SLA breaches for stakeholders.
• Timely stakeholder expectation management.
• Support in enhancing monitoring systems through available tools to detect and escape incidents.
• Triage and log daily incidents, and ensure all workarounds (immediate resolutions) are documented, and where applicable, in alignment with release changes.
• Analyze operational data using Jupyter Notebooks (Python/Pandas) to identify trends (e.g., deadline breaches, driver idle time) and generate visualizations (Matplotlib/Seaborn).
• Proactively escalating high‑priority and repeated incidents for root cause analysis, coordinating communications and following through to ensure all outstanding issues are resolved.
• Support L2 teams by providing pre‑filtered datasets and/or clear descriptions (incl. timestamps, logs, screenshots, etc.) for root cause analysis.

Requirements

• University degree in IT, Computer Science, Data Analytics, or related field.

Technical Skills

• Proficiency in monitoring tools.
• Experience with Jupyter Notebooks, Python (Pandas, NumPy), and data visualization (Matplotlib, Seaborn) preferred.
• Basic SQL for querying logs and APIs for data extraction.
• Familiarity with ticketing systems.
• Familiarity with IT incident and problem management framework.

Analytical Skills

• Ability to derive insights from noisy data (e.g., distinguishing latency vs. system failures).
• Basic statistical analysis (e.g., correlation between CPM delays and deadline breaches).
• Strong “Can learn, Can do” attitude and team play.
• Watertight discipline and proactiveness.
• Strong communication to relay technical issues to non‑tech teams.
• Process‑oriented mindset to follow playbooks for common scenarios.
• Fluency in English.

Nice to Have

• Experience with automation tools (Apache Airflow, Cron).
• Understanding of aviation/logistics operations (e.g., flight data systems like GSRT).

Why Work for Company

• Accelerate your learning with exposure to cutting‑edge AI solutions.
• Shape operational efficiency in a dynamic, data‑driven environment.
• Ability to work with global teams and well‑known international clients such as aviation industry.
• Startup culture with flexible hours and remote‑first policies.
• Meritocracy‑based workplace that values truth and innovation.
• Fun, collaborative team focused on solving real‑world problems.