Tech-Savvy Retail Sales Specialist | Engage & Upsell

PERSOL; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading sales consultancy in Malaysia is seeking a sales associate to drive product recommendations and enhance customer experiences. Candidates should possess at least SPM with 3 years of relevant experience in sales or customer service, with strong communication skills in English and Bahasa Malaysia. A Passion for technology products is essential, and extra skills in Mandarin are a plus. This position involves managing customer inquiries, upselling, and supporting in-store operations.

Qualifications

• Minimum SPM with 3 years’ relevant experience.
• Diploma or Bachelor’s Degree is an added advantage.
• 3–5 years’ experience in sales, customer service, or retail environment.
• Strong communication skills in English & Bahasa Malaysia.

Responsibilities

• Drive sales by engaging customers and recommending suitable products.
• Upsell and cross-sell during customer interactions.
• Provide friendly, consultative advice on products and services.
• Manage customer enquiries, feedback, and complaints until resolution.
• Stay updated on promotions and competitor offerings.

Skills

Sales experience

Customer service

Strong communication skills

Tech-savvy

Bilingual (English & Bahasa Malaysia)

Education

SPM

Diploma or Bachelor’s Degree

Job description

A leading sales consultancy in Malaysia is seeking a sales associate to drive product recommendations and enhance customer experiences. Candidates should possess at least SPM with 3 years of relevant experience in sales or customer service, with strong communication skills in English and Bahasa Malaysia. A Passion for technology products is essential, and extra skills in Mandarin are a plus. This position involves managing customer inquiries, upselling, and supporting in-store operations.