Team Member, Mass 3

RHB Banking Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading banking institution in Kuala Lumpur seeks a Customer Service Representative to efficiently handle customer inquiries and promote the bank's products through effective communication and service. Candidates should have a Diploma or Degree with a CGPA of 2.8 and above, with prior experience in customer service or related roles preferred. You will manage customer interactions professionally, ensuring satisfaction and timely issue resolution while working on rotational shifts.

Qualifications

• Minimum education requirement includes a Diploma or Degree.
• Computer literate with ability to navigate multiple systems.
• Experience in customer service or roles with frequent customer interaction is preferred.

Responsibilities

• Handle customer inquiries and maintain high standards of service.
• Identify customer needs and promote Bank's products.
• Facilitate customer calls for timely issue resolution.

Skills

Customer service orientation

Strong communication skills

Problem-solving abilities

Telephone etiquette

Interpersonal skills

Education

Diploma or Degree with CGPA of 2.8 and above

Job description

Primary Objective

To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross‑selling and up‑selling initiatives, ensuring overall customer satisfaction.

Key Responsibilities

• Develop a strong understanding of the Bank’s products and services.
• Provide accurate information and updates on new products and services to customers.
• Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
• Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
• Process customer requests accurately and ensure proper communication and follow‑up with the relevant departments.

Requirements

• Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
• Preferably with experience in customer service, telemarketing, call centers, or other roles involving frequent customer interaction.
• Willing to work on rotational shifts.
• Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
• Pleasant personality with excellent verbal and written communication skills.
• Strong telephone etiquette and customer-handling skills.
• Able to work independently with minimal supervision.
• Strong problem‑solving and oral communication abilities.
• High level of customer service orientation.
• Computer literate and able to navigate multiple systems as required.
• Ability to manage stress effectively in a fast‑paced environment.
• A strong team player with good interpersonal skills.