Team Leader - Wellness AEON Shah Alam

AEON; Shah Alam; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading retail company in Shah Alam is seeking an experienced retail operations manager. The role requires a diploma or degree holder with 2-3 years of relevant experience. Responsibilities include ensuring customer satisfaction, maintaining company assets, and providing employee training. Benefits include medical facilities, an annual bonus, salary increases, and training. Shift work is required, including holidays.

Benefits

Medical facilities

Annual bonus

Increase in salary

Training provided

Rebate scheme

Qualifications

• Must possess a Diploma or Degree in any field.
• Experience in retail operations management or related fields is required.
• Computer literacy skills in MS Office (Word, Excel, PowerPoint, Teams) are essential.

Responsibilities

• Ensure customer satisfaction and strong relationships with customers.
• Maintain good operating condition of company assets.
• Provide training and development to team members.
• Adhere to budgetary expenditure and propose expense control plans.

Skills

Computer literacy (MS Word, MS Excel, MS PowerPoint, MS Team)

2-3 years of retail operations management experience

Ability to work shifts including public holidays

Education

Diploma/Degree in any field

Job description

Requirement

• Possessed at least Diploma/Degree Holder in any field.
• 2-3 years of working experiences in retail operations management/related field.
• Computer literacy skill needed: MS Word, MS Excel, MS PowerPoint, MS Team
• Able to work on shift including Off Day, Rest Day or Public Holiday.

Responsibility

1. Customer Satisfaction

• Listen and communicate positively with customers to build a strong and loyal relationship
• Ensure that all product, facilities and services that were advertised and promoted are correct and updated. Any discrepancies must be reported immediately
• Participate in store re-opening process by welcoming customers and filling up the shortages

2. Organization Efficiency

• Keep the Company's assets in good operating condition
• Observe and comply with Company's policies
• Ensure that Assets are in good condition and to train team member to do the same as well
• Participating in ensuring that all safety and security equipment are in good working condition
• Contribute ideas and suggestions to improve the merchandise flow, implantation and presentation
• Emphasize on teamwork and teambuilding to create a happy and harmonious working environment
• Provide assistance and have good communication with your team
• Be independent and disciplined

3. Employee training and Development

• To participate in any training activities being assigned to
• Provide and organize training to improve professional skills of your team
• Lead and motivate your team to achieve results and to develop their career/knowledge/skills

4. Financial Performance

• Adhere to store budgeted expenditure
• Propose action plan to control operating expense better
• Provide correct report and figures and be responsible on IT
• To update known loss
• Returning of goods are done according to the procedures

Benefits

• Medical facilities.
• Annual bonus.
• Increase in salary.
• Training provided.
• Rebate Scheme.

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