Team Lead (Sales) - Mandarin Speaker

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking a Team Leader to manage a BPO team in Penang. You will lead daily operations, ensure performance metrics are met, and provide training and coaching to team members. The ideal candidate has 2-3 years of team leadership experience in the BPO sector and is fluent in both Mandarin and English. Benefits include training, allowances, and leave entitlements in a fast-paced environment.

Benefits

Training Provided

EPF & SOSCO

Allowance & Sales Incentives

Annual leave & Sick Leave

Qualifications

• Minimum 2-3 years of team leadership experience, preferably in BPO.
• Experience in B2C & B2B sales settings preferred.
• Excellent proficiency in Mandarin and English.

Responsibilities

• Lead and manage a team to deliver high-quality results.
• Oversee daily performance and ensure KPIs are met.
• Provide coaching, feedback, and training to enhance team productivity.

Skills

Leadership skills

Coaching skills

Excel skills

Mandarin communication

English communication

Job description

Requirement

• Minimum 2-3 years TL experience, BPO sector preferred.
• Proven sales background in BPO settings preferred (B2C & B2B preferred).
• Excellent Mandarin (read, write, speak) and English communication.
• Strong leadership, coaching, and Excel skills.
• Flexible and adaptable in a fast-paced sales environment.
• Able to work rotational shift.
• Willing to relocate to Penang.

Responsibility

• Lead and manage a team to deliver high‑quality results
• Oversee daily team performance, ensuring KPIs, quality metrics, and project deadlines are consistently met
• Provide coaching, feedback, and training to team members to enhance skills and productivity
• Monitor and analyse operational data to identify trends, issues, and opportunities for improvement
• Act as the escalation point for complex cases, ensuring prompt and effective resolution
• Communicate effectively in Mandarin and English with both internal teams and external stakeholders

Benefits

• Training Provided
• EPF & SOSCO
• Allowance & Sales Incentives
• Annual leave & Sick Leave