Team Lead, Cash Apps(OTC)

Brenntag; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational chemical distribution company based in Malaysia is looking for a Cash Application Lead to oversee the team handling customer payments. The ideal candidate will have a degree in Accounting or Finance, along with 5-8 years of experience in O2C operations and strong leadership skills. This role involves driving team performance, ensuring compliance with policies, and implementing process improvements across the APAC region. Fluency in English and Mandarin is crucial for effective communication with clients.

Qualifications

• 5 - 8 years of relevant working experience, preferably in O2C operations.
• Minimum 2 years of experience in a shared services environment.
• At least 2 years of leadership or supervisory experience.
• Minimum 3 years of accounting related experience with strong understanding of AR processes.

Responsibilities

• Lead the daily operation of the Cash Application team activities.
• Review and monitor unapplied cash and implement action plans for improvement.
• Manage stakeholders’ expectations and provide accurate service delivery.
• Champion process standardization and automation initiatives across APAC.
• Coach, develop, and empower team members.

Skills

Leadership skills

Analytical skills

Problem solving

Team collaboration

Effective communication in English and Mandarin

Education

Degree in Accounting, Finance, Commerce, or relevant field

Tools

ERP/SAP systems

MS Office applications

Job description

Lead and oversee the Cash Application team to ensure accurate and timely processing of customer payments in accordance with company policies, procedures, and service level agreements. Drive team performance, compliance, and continuous improvement to support business and regional objectives.

Duties and Responsibilities

Lead the daily operation of Cash Application team activities to ensure accurate and timely allocation of customer payments and resolution of issues within agreed deadlines

Review and monitor unapplied and unidentified cash, as well as receipt posting and allocation turnaround time, and implement action plans for continuous improvement

Manage stakeholders’ expectation by providing timely, accurate service delivery, proactive communication, and effective issue resolution to minimize escalations risks

Ensure compliance with internal controls, company policies, and agreed service levels

Champion process standardization and automation initiatives across APAC to reduce reliance on manual processes, improve accuracy, and enhance operational efficiency

Coach, develop, and empower team members. Drive performance management, succession planning, and retention strategies to build a capable and engaged team

Plan and support process transitions and migrations. Ensure all deliverables are implemented within scope and timelines

Support internal and external audits by providing accurate documentation and timely responses

Cooperation with cross function teams within SSC to ensure smooth month end closing and reporting activities

Job Requirements

Education

Degree in Accounting, Finance, Commerce, or relevant field

Experience

5 - 8 years of relevant working experience, preferably in O2C operations

Minimum 2 years of experience in a shared services environment

At least 2 years of leadership or supervisory experience

Minimum 3 years of accounting related experience with strong understanding of AR processes and financial controls

Skills Requirements

Strong leadership and people management skills, including planning, organization, and performance management

Advanced proficiency in ERP/SAP systems and MS Office applications

Strong analytical, problem solving, and process improvement mindset

Collaborative team player with focus on accountability and service delivery

Strong interpersonal, verbal and written communication skills in English and Mandarin are a must to effectively communicate with Mandarin‑speaking clients.