TAC IP Engineer (Senior/Junior)

Time dotCom Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A telecommunications company in Kuala Lumpur seeks a network operations professional. The role involves delivering operational support, ensuring the stability of the IP/MPLS network, and resolving complex technical issues. Candidates should have over 5 years of experience in Operations & Maintenance, a bachelor's degree in a relevant field, and industry-recognized certifications such as CCNP. The position offers comprehensive medical coverage and support for professional growth through learning opportunities and cash rewards for certifications.

Benefits

Comprehensive medical coverage

Wellness support

Employee assistance

Learning & growth opportunities

Cash rewards for certifications

Qualifications

• 5+ years of proven experience in Operations & Maintenance (O&M).
• Strong focus on service quality and customer experience.
• Ability to manage multiple priorities effectively.

Responsibilities

• Deliver operational support and perform network health checks.
• Ensure high availability of the IP/MPLS network.
• Resolve complex network issues with internal teams and vendors.

Skills

Operations & Maintenance (O&M)

Communication skills in English

Service quality focus

Proactive mindset

Education

Bachelor’s degree in Engineering or Telecommunications

Tools

CCNP certification

JNCIP certification

HCIP certification

Job description

Delivere operational support and performe network health checks on the IP/MPLS network, ensuring stability and reliability, while resolving escalations from 1st-level support to maintain customer satisfaction

Work Life:

• Ensure high availability of TIME’s IP/MPLS network by leading preventive maintenance, spare management, and vendor performance evaluations.
• Deliver Level 3 technical support, resolving complex network issues and coordinating fault restoration with internal teams and vendors.
• Improve service quality through performance audits, KPI tracking, and proactive mitigation planning.
• Support new technologies and IP-based solutions, driving network optimization and service enhancements.
• Provide advanced training and knowledge-sharing sessions to strengthen internal technical expertise.
• Oversee CAPEX/OPEX for IP equipment and managed network acceptance reports to ensure compliance and reliability.
• Act as 24/7 on-call escalation point, ensuring minimal downtime and quick service recovery.

To be considered, you'll need:

• Bachelor’s degree in Engineering, Telecommunications, or a related field.
• 5+ years of proven experience in Operations & Maintenance (O&M).
• Industry-recognized certifications such as CCNP, JNCIP, HCIP (or higher).
• Strong focus on service quality and customer experience, with the ability to anticipate and resolve issues before they escalate.
• Excellent communication skills in English (spoken and written), with confidence in engaging senior management, customers, and vendors.
• Ability to manage multiple priorities effectively, ensuring each issue is handled with care.
• A proactive, resilient mindset that thrives in a fast-paced and dynamic environment.

Our Commitment to YouAt Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coveragefor you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness supportwith an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistanceduring life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunitiesthrough dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewardsfor recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.