SYSTEM SUPPORT ENGINEER

Agensi Pekerjaan Crest Force; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in software support is seeking a Software Support Specialist to provide assistance for Java-based systems across multiple customer sites. This role requires strong Java programming skills and the ability to communicate effectively with customers. Candidates with a Bachelor’s degree in Computer Science and familiarity with Mandarin will be prioritized. Willingness to work in a 24/7 environment and travel internationally is essential.

Qualifications

• Minimum 1-2 years experience in Java-related work.
• Bachelor's degree in Computer Science/IT required.
• Mandarin speaking preferred.

Responsibilities

• Provide support to Java-based systems at various customer sites.
• Develop enhancements based on customer requirements.
• Handle customer difficulties and requests.

Skills

Java Programming

J2EE / JEE / EJB / JSF

Oracle/MS SQL Database

Basic administration skills in servers

Interpersonal skills

Education

Bachelor Degree in Computer Science/IT

Job description

Responsible to provide software support installed at various sites and maintain know how and knowledge of the WM, AM and SPOC. He shall ensure adherence to all the relevant instructions and standards of and will at all times act to improve the project benefit.

Key Responsibilities:

1. Provide support to Java-based system to customers at various sites
2. Handle and respond to customers’ difficulties and requests
3. Develop enhancements/change orders based on customer new requirements
4. Involved in new project implementation if required
5. Willing to perform 24/7 support to customer
6. Overtime is requiredwhen there are any support calls during non-working hours.
7. Willing to travelto China (e.g. Beijing, Hong Kong, Shanghai, etc.), Korea, Japan to support customers at site

Essential Skills:

1. Java Programming
2. J2EE / JEE / EJB / JSF
3. Oracle/MS SQL Database (added advantage)
4. Basic administration skills in servers (AIX/Windows)
5. Good interpersonal skills with customers and team members

Required Qualifications:

1. Minimum 1 – 2 years of pure Java related work experience and supporting customers at the same time.
2. Bachelor Degree from Computer Science/ IT related field
3. Mandarin speaker preferable due to work nature

Tagged as: j2ee / jee / ejb / jsf, java programming, oracle/ms sql database