System Engineer

Cookiss Mobile; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A telecommunications provider in Malaysia is seeking a motivated System Engineer to join their team. Responsibilities include ensuring optimal network performance, assisting in reporting, and providing client support. The ideal candidate will have skills in PHP, Java, and Linux, alongside excellent communication abilities. This role offers an opportunity to work in a dynamic environment with a focus on customer satisfaction. Fresh graduates are welcome to apply, contributing to an exciting career in telecommunications.

Qualifications

• At least 1 year of working experience in the related field is required for this position.
• Fresh graduates are encouraged to apply.
• Ability to communicate clearly in English.

Responsibilities

• Ensure the network is operating in optimal performance.
• Assist Senior System Engineer in producing weekly and monthly reports.
• Interact closely with customers to increase customer satisfaction.

Skills

PHP

Java

Linux

Problem Solving

Human Communication

Education

Diploma in Computer Science/Information Technology

Higher Secondary/STPM/A Level

Primary/Secondary School/SPM/O Level

Job description

Cookiss Mobile is a truly passionate, capable and experienced provider to offer simple yet powerful Integrated Marketing & Telecommunications solutions. We aimed to be the leading mobile tele-communications provider in APAC, enabling our customers to connect with Simplicity and Engage with Anyone; Anytime, Anywhere. We are very passionate about what we do, and we are committed towards empowering people and companies to consistently achieve an unmatched experience for our customers whom are primarily Global Brand Owners, Corporate, Enterprises, Mobile Operators, Content Providers / Aggregators & Resellers. We strongly believe that beyond connecting people with our services, we are passionate about making a positive impact for our stakeholders; especially our customers, staff and partners; creating a strategic value chain for success with trust, positivity & synergized collaboration.

Job Description

As a System Engineer you will be part of a team under general supervision, in a 24/7 working shift providing internal and external support. Internally you will work closely with the development and routing team. Externally you will work closely with clients from around the world providing necessary online, telephone, email and Skype support. This is a challenging role that will demand someone with a solid background in a range of modern software hands on, communication with clients experience and adaptability in working different shift. With a proven record in problem decomposition and implementation, we would, of course, expect your written and verbal communication in English to be outstanding. Make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

Responsibilities

• Operations
• Ensure the network is operating in optimal performance.
• Assist Senior System Engineer in producing weekly and monthly report.
• Assist head of network implementation in project implementation.
• To interact closely with customer to increase customer satisfaction.
• Daily shift and standby support as required.

Accountability

• All system and platform must be maintained according to the procedure.
• All system and platform is performing at the company's expectation (escalation procedures are to be followed).
• Managing system and platform based on Service Level provided and according to the escalation process.
• Follow company procedure in maintaining system and platform backup, maintenance, health check, monitoring and testing if required.
• Provide solution to senior or management if needed.

Skills & Qualifications

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Required skill(s): PHP, Java, Linux, Problem Solving, Human Communication.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in IT/Computer - Software or equivalent.
• Ability to speak and write clearly and accurately.
• Willingness to cooperate with others and work to the greater good.
• Multi-tasking capabilities.
• Experience in the Telecommunication industry would be advantageous.
• Fresh graduates are encouraged to apply.

Location : No. 66-2, Second Floor, Jalan PJS 1/50,