System Application Manager / Assistant Manager

Emart24 Holdings; Subang Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading retail organization in Malaysia seeks a System Application Manager to oversee the implementation and optimization of critical retail systems across multiple locations. The role requires a Bachelor's degree and at least 7 years of experience in system application management. Responsibilities include managing system rollouts, maintaining documentation, coordinating projects, and ensuring effective system performance. This position offers the opportunity to improve operational efficiency and support business expansion.

Qualifications

• Minimum 7 years’ experience in system application management, preferably in a multi-store retail environment.
• Proven track record in managing system rollouts and delivering business IT projects.

Responsibilities

• Lead the setup, configuration, and rollout of key retail systems including POS, inventory, CRM.
• Ensure systems are scalable, reliable, and aligned with operational requirements.
• Manage system-related projects from initiation to completion.

Skills

Retail operations understanding

SAP/ERP experience

Project management

Analytical skills

Problem-solving skills

Communication skills

Stakeholder engagement

Education

Bachelor's Degree in Information Systems, Computer Science, Business IT, or related discipline

Tools

SAP/ERP

POS systems

CRM platforms

Inventory systems

Back-office applications

Job description

To manage and support system applications across the retail chain, ensuring effective implementation, configuration, and optimization of retail-related systems. This role is responsible for delivering system projects that improve operational efficiency and support business expansion.

Key Responsibilities

• Lead the setup, configuration, and rollout of key retail systems including POS, inventory, CRM, procurement, and back‑office platforms.
• Ensure systems are scalable, reliable, and aligned with operational requirements.
• Define system standards, maintain documentation, and implement SOPs for system usage across the organization.
• Plan and manage system‑related projects from initiation to completion, including requirement gathering, resource planning, testing, and deployment.
• Coordinate cross‑functional teams, external vendors, and consultants to ensure successful and timely project delivery.
• Oversee UAT processes and ensure all stakeholders are trained and onboarded on new systems or system updates.
• Work closely with Operations, Merchandising, Food development, Finance, Procurement, and other departments to understand business requirements and translate them into system solutions.
• Continuously evaluate and improve system workflows to increase operational efficiency across stores and departments.
• Support system integration between various retail platforms for seamless data flow and business process automation.
• Manage system performance, availability, and user support across all retail locations.
• Establish escalation processes and provide second‑line support for system‑related issues.
• Lead root cause analysis and resolution of recurring issues.

Requirements

• Bachelor's Degree in Information Systems, Computer Science, Business IT, or related discipline.
• Minimum 7 years’ experience in system application management, preferably in a multi‑store retail environment.
• Proven track record in managing system rollouts and delivering business IT projects.

Skills & Competencies

• Strong understanding of retail operations and system dependencies.
• Hands‑on experience with SAP/ERP, POS (knowledge of the Xilnex system will be an added advantage), CRM platforms, inventory systems, and back‑office applications.
• Excellent project management, analytical, and problem‑solving skills.
• Strong communication and stakeholder engagement abilities.