System Analyst Lead, Cards

Sperton; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A global financial services organization based in Kuala Lumpur seeks an experienced leader to manage IT system analysts supporting cards platforms. The role demands over 15 years of experience in developing global cards capabilities, with knowledge of leading teams focused on intricate card processing systems. Ideal candidates must possess strong technical understanding of credit card ecosystems, proven leadership in delivering solutions in Agile environments, and exceptional collaborative skills. This position offers a dynamic opportunity to foster innovation and excellence across the organization.

Qualifications

• More than 15 years in global/regional Cards capabilities development.
• Over 7 years in leadership of IT System/business analysis teams.
• Thorough knowledge of Credit Cards domain and associated technologies.

Responsibilities

• Lead a team of IT System analysts for cards platform support.
• Manage implementation of system capabilities aligned with architecture.
• Coordinate with cross-functional teams for requirement analysis.

Skills

Technical problem-solving

Leadership

Cross-functional collaboration

Credit Card domain knowledge

Agile methodology

Education

Bachelor's Degree in Computer Science or equivalent

Tools

CardLink

Visionplus

Job description

Responsibilities

• Lead, build and manage a team of IT System analysts supporting cards platform and strategic projects across the franchise
• Build, manage and implement system capabilities based on understanding of the business functions and in line with the architecture strategy
• Be responsible for the functional solution construct for the Cards processor (CardLink-Mainframe) platform and distributed platform teams (Remote commerce, portals, collections, loyalty and digital banking interfaces)
• Ensure cross functional analysis is carried out during requirement and solution phase, by tapping into collective knowledge of business, system analysts, operations and cross-functional technology teams
• Plan and partner with Domain architects to establish the design solution by sharing and validating options in context of requirements and technology roadmap
• Build the team's capabilities to consistently maintain the repository of system features inventory and data maps for the cards domain
• Lead and engage in innovative problem-solving activities, requiring conceptual thinking creating 'out of the box' solutions with prototypes and pilots.
• Establish processes for system analysts to elicit detailed requirements from all impacted business and control teams and build the ability to translate the requirement insights into scalable group-wide solution with well-defined acceptance criteria
• Partner with Program managers and Business Solution Specialist to collate, understand and finalize functional requirements
• Build a culture of collaboration with application development and testing teams to ensure that the requirements and solutions are correctly understood, refined as well as being translated into equivalent deliverables at each stage of execution
• Facilitate discussion of concepts with business, Operations and technology stakeholders in order to establish use cases. Lead with establishing MVP based on priorities and cost involved
• Establish E0/E1 sizing and Tshirt sizing best-in-class models across cards technology by connecting needs, requirements with solution options and dependency factors
• Champion the delivery of high quality cards systems design and ensure adherence to global architecture principles, enterprise design principles, security and control standards
• Inspire and drive the team to be the superior Cards Subject Matter Experts in specializing across cards systems and cultivate wider insights and hands-on delivery capabilities for the cards technology organization
• Foster an environment of technology excellence and innovation
• Plan & collaborate across cross-functional domain application teams outside cards technology to manage functional, technical and security related dependencies of the solution
• Ensure that the application teams across group and countries build the enhancements according to the technical solution plan
• Partner with Test Management teams to review test strategy/test scripts, ensure completion of SIT, UAT, performance / load testing and application security testing with quality outcomes
• Manage the function validation support during UAT phases to ensure that requirement exit criteria are met correctly
• Build exceptional peer relationships with key stakeholders and be able to influence key outcomes. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Demonstrate energy and ability to function in an intense & complex environment demonstrating initiative and operating with an ownership attitude to deliver results.

Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
• More than 15 years’ track record in developing and delivering global / regional Cards capabilities for a multi-national/regional company with annual budgetary responsibility
• More than 7 years’ leadership experience in managing IT System or business analysis teams. Past roles as a Senior Business Analyst with demonstrable experience having led solution delivery for cards is a critical requirement
• Thorough knowledge of Credit Cards domain is a must. Strong technical/platform knowledge of mainframe processors like CardLink/CardPac/Visionplus and understanding of Cards ecosystem & trends is preferred.
• Ability to think through technical solutions to business problems/requirements and bridge the gap between application development teams and functional product/business owners
• Experienced in executing large-scale Cards technology transformation and migration projects. A good understanding of the credit card industry and functions of HSM and different types of keys is essential.
• Past experience of having executed projects requiring cross functional analysis across business lines and technology teams and using both Waterfall and hybrid Agile methodology
• Hands on Experience having worked as a business analyst and provided solutions design in the Cards space across multiple functions like Cards Issuing & acquiring management, Transaction Management, Disputes, Authorization, Settlement, Loans , EPP, Rewards , Loyalty etc.
• Past roles as a Senior Business Analyst with demonstrable experience having led solution delivery in an Agile delivery environment
• Strong functional and technical platform knowledge on CardLink/Visionplus, mainframe (Cics/Cobol) and distributed platforms.
• Manage SIT and UAT defects and work with TCOE and business to close the testing on time.
• Provide post deployment support in production to work with business and close all issues before warranty closure.
• Have extensive knowledge on Core Cards functionality eg interest, fees, loans, balance transfers
• Have led or experience in performing Cards conversion/migration from Vision+ to Cardlink platform