Support Engineer

Netpoleon Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent IT Security company in Malaysia is seeking a Support Engineer to provide high-quality technical support for distributed products. Ideal candidates will have strong networking skills, be action and customer-oriented, and be able to troubleshoot complex issues. A background in CyberArk, Checkpoint, and firewall technologies is preferred. This role requires on-call standby and excellent communication skills. We offer a competitive salary commensurate with qualifications and experiences.

Qualifications

• Experience with firewalls (Checkpoint, Barracuda, WatchGuard).
• Support Engineers must be on 24x7 standby calls.
• Knowledge of networking products like routers and switches.

Responsibilities

• Provide high-quality technical support for products.
• Ensure clients receive the best support.
• Document troubleshooting and resolution steps.

Skills

Quick and keen to learn new technologies

Good written and verbal skills

Good troubleshooting skills

Action and customer oriented

Firm understanding of TCP/IP and network security

Tools

CyberArk Solution

Checkpoint

Cisco

Juniper

Linux

Job description

Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US $5.5 Billion Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are inviting individuals with strong IT Security skills to join us for an exciting and strategic career expansion.

Job Title

Support Engineer

Primary Functions

• To provide high-quality technical and maintenance support for the products that Netpoleon Solutions distributes.
• To ensure that clients get the best support they need.
• To resolve escalated customer complaints without the need for team lead intervention.
• To document troubleshooting and problem resolution steps.
• To participate and provide training to customers when required.

Requirements

• Quick and keen to learn new technologies.
• Resourceful, creative, independent and able to work well in a team.
• Action and customer oriented.
• Takes initiative and adheres to deadlines.
• Taking ownership of technical issues, and working with our Principal to resolve more advanced issues when necessary.
• Good written and verbal skills; excellent phone manner.
• Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, SMTP email.
• Good troubleshooting skills.
• Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.
• With CyberArk Solution experience preferred.
• Experience with Checkpoint, Barracuda, WatchGuard and other firewalls.
• Comply to Company Information Security Standards.

Additional Requirements (add Advantage)

• Networking products like routers, switches, L4/L7 load balancer.
• Operating and Virtual system like Windows server/PC, VMware, VirtualBox, Linux, MacOS.
• Security products like firewall, IDS/IPS, Anti‑Spam, Anti‑Malware, Proxy Server, hard disk and media encryption.
• System knowledge:
  • Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP)
  • In depth Operating systems, Microsoft Windows server, Unix (including Linux and Solaris)
  • Programming/Scripting languages
  • Networks, Firewalls, Proxy servers, Sniffers
  • Domain controllers
• Configure and troubleshoot Network Load Balancer such as Brocade appliance.
• Configure router configurations using Brocade, Cisco and Juniper hardware.
• Routing experience with a least 2 of the following protocols: OSPF/RIP/BGP/MPLS.
• Thorough understanding of TCP/IP call setup, teardown and trouble‑shooting with protocol analyser.

Certifications and Experience Advantages

• Check Point CCSE, Cisco CCNA/CCNP, Brocade BCNE/BNCP/BCLE/BCLP.
• HP Tipping Point, ArcSight, Brocade, CyberArk Solution, WatchGuard.

Other Information

• Working hours: 9am to 6pm, Mon‑Fri.
• Salary will commensurate with qualifications and experiences.

Interested candidates, please apply via the “Apply Now” button below. We regret that only shortlisted candidates will be notified.

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