SUPPORT ANALYST

Atos; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A global digital transformation leader is seeking a Support Analyst in Cyberjaya, Malaysia. Ideal candidates should have experience in customer service and IT knowledge. Responsibilities include resolving customer issues and providing support across multiple accounts. Applicants should possess strong interpersonal skills, analytical abilities, and be able to work under pressure. This role offers an excellent opportunity for fresh graduates and experienced professionals alike.

Qualifications

• Experience in a large customer focused environment.
• At least 1 year in a customer service industry, preferably IT-based.
• Fresh graduates with IT knowledge welcome to apply.

Responsibilities

• Support multiple accounts/customer environment.
• Provide problem-solving advice and clear instructions.
• Work effectively under pressure.

Skills

Interpersonal skills

Written and verbal communication

Listening skills

Analytical skills

Problem-solving

Time management

Teamwork

Tools

MS Office

Lotus Notes

Customer request recording systems

Job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job title: Support Analyst

Location: Malaysia

Job Type: Permanent

Requirements

• Experience of working in a large customer focused environment;
• At least 1year’s experiencein a customer service industry, preferably IT based;
• At least 2years experienceof working in a helpdesk/customer handling environment;
• Fresh graduates with IT knowledgeiswelcome to apply.
• Previousworking experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years isandefinite added advantage
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
• Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English.
• Excellent listening skill
• Good analytical skills and an ability to define the precise nature of customer problems;
• Ability to conceptualize problems
• Ability to give specific and clear instructions and problem-solving advice
• Ability to organize and prioritize work in an effective manner
• Ability to work under pressure and be decisive
• Ability to support multiple accounts/customer environment
• Methodical and disciplined approach to work
• Self motivation,driveand determination to succeed
• Good personal time management and task organization
• Ability to structure and organize small projects
• Ability to work well in a team
• Good understanding of customer satisfaction principles and practices

Technical

• In depth knowledge of PC technologies and desktop/server hardware and software architectures
• Knowledge of cabling and network architectures
• Ability to grasp new technical concepts quickly
• In depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail
• Basic understanding of computers and how they are configured
• Ability toidentifyand distinguish between hardware, software,networkand server problems;
• Skills in the use of PCs and associated software and applications;
• Good knowledge of Atos Origin support teams and their interface with customers
• Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
• Knowledge and experience in RAS support and general administration

#LI-Malaysia

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