Subscription Care Operations, Senior Executive

LG Electronics (M) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electronics company based in Kuala Lumpur seeks a Subscription Care Operations, Senior Executive to enhance partner relationships and ensure efficient operations. The role requires a Diploma, a passion for customer service, and strong negotiation skills. Ideal candidates will have 2 years of customer experience and be able to effectively support and grow business partnerships. Training will be provided, and the contract is renewable yearly, with moderate travel required.

Qualifications

• At least Diploma is required in a relevant field.
• 2 years experience in customer service is preferable.
• Fluency in English; Mandarin is a bonus.

Responsibilities

• Build strong relationships with business partners.
• Resolve partners' issues and ensure operational smoothness.
• Identify and source new business partners.
• Collaborate with sales teams for better service delivery.

Skills

Customer service passion

Excellent communication

Strong negotiation skills

Rapport building

Education

Diploma

Job description

Overview

Subscription Care Operations, Senior Executive

We are looking for a Subscription Care Operations, Senior Executive to maintain great relationships with the business partners. The position’s responsibilities include maintaining strong coverage of the business partners network, promoting company customer service, identifying new business partners, attending meetings and ensuring the existing business partners operations run smoothly.

Responsibilities

• Developing and sustaining solid relationships with business partners to bring the best customer service to consumers
• Addressing and resolving business partners’ issues and complaints
• Maintain and grow the existing business partners by providing support and guidance to ensure business continuity
• Source new potential business partners for service as needed
• Work closely with the sales and support teams to ensure tasks and functions are in order, align with company objectives; suggest actions to improve service delivery and identify opportunities for growth

Requirements

• Candidate must possess at least Diploma
• Passion about customer service
• 2 years of experience in customer service or a relevant field is an added advantage
• Excellent communication and strong negotiation skills
• Ability to build rapport with business partners
• Able to drive and travel as needed (moderate travel required)
• Language required: English; Mandarin dialect is an added advantage
• Training is provided
• Yearly contract renewable basis

Application questions

• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• Are you willing to travel for this role when required?
• How many years’ experience do you have as an Operations Executive?
• What’s your expected monthly basic salary?
• How much notice are you required to give your current employer?