Strategic Projects - Operations

Shopee; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur seeks a motivated individual to improve user and partner experiences. The role involves leading projects, identifying product gaps, and conducting data analysis. Ideal candidates should have a relevant Bachelor's Degree and 0-4 years of experience, preferably in management consulting or tech. Excellent analytical, communication, and problem-solving skills are essential to thrive in a fast-paced environment.

Qualifications

• Strong academic background from top-tier institutions.
• 0-4 years of experience, predominantly in management consulting or tech.
• Ability to identify commercial operational improvements.
• Excellent logical thinking and problem breakdown skills.

Responsibilities

• Design and support initiatives to improve experiences for users and partners.
• Assist in identifying product gaps and initiating projects.
• Lead end-to-end projects from research to operational rollout.
• Build understanding of business processes to manage deliverables.

Skills

Analytical skills

Verbal communication

Problem-solving

Project management

Education

Bachelor's Degree in Business, Engineering, Finance, Economics

Job description

Job Description

• Design and support initiatives by applying structured problem‑solving approaches to improve users’ and partners’ experiences at Shopee.
• Assist in identifying function/ product gaps and initiate transformational projects/ initiatives.
• Participate and lead end‑to‑end projects from initial research and feasibility studies to planning, execution, and operational rollout.
• Proactively build understanding of the business and operational processes to effectively manage deliverables and resources.
• Act as a liaison between functions to ensure smooth communication and timely updates on project milestones.
• Work with functional stakeholders to gather data, conduct analysis that enable business improvement and transformation.
• Prepare structured presentations and reports to communicate project findings, and progress to internal stakeholders
• Provide project management support in tracking project performance, costs and key deliverables

Requirements

• Strong academics from top‑tier institutions with Bachelor’s Degree in Business, Engineering, Finance, Economics or related field (MBA is a plus)
• 0-4 years of working experience. Internships in management consulting forms, tech or high‑growth companies are highly preferred.
• Good business acumen with ability to identify operational improvement opportunities from a commercial perspective
• Possess strong logical thinking and ability to break down complex problems into actionable steps
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner
• Excellent verbal and written communication skills; comfortable presenting ideas clearly and concisely
• A self‑starter attitude with the ability to thrive in a fast‑paced, dynamic environment