Strategic Key Account Manager: Grow Retention & Revenue

ATPI; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global travel management company is looking for an Account Manager in Kuala Lumpur to enhance client retention and profitability. This role includes developing business plans, managing relationships, and utilizing Microsoft Dynamics for record keeping. Ideally, candidates should have over 3 years in customer service, strong analytical skills, and proficiency in Microsoft Office. The company values cultural awareness of Asia Pacific markets and effective communication. Competitive salary offered.

Qualifications

• 3+ years of experience in Customer Service and Account Management, preferably with a Travel Management Company.
• Strong analytical and customer-focused mindset.
• Proficiency in oral and written communication.

Responsibilities

• Meet client retention and account profitability targets.
• Support implementation efforts for existing and new clients.
• Develop and execute business plans and measure results.
• Build relationships with Sales & Operations Managers.

Skills

Customer Service

Account Management

Cultural awareness of Asia Pacific markets

Analytical skills

Communication skills

Microsoft Office Suite

Tools

Microsoft Dynamics

Job description

A global travel management company is looking for an Account Manager in Kuala Lumpur to enhance client retention and profitability. This role includes developing business plans, managing relationships, and utilizing Microsoft Dynamics for record keeping. Ideally, candidates should have over 3 years in customer service, strong analytical skills, and proficiency in Microsoft Office. The company values cultural awareness of Asia Pacific markets and effective communication. Competitive salary offered.