Store Supervisor (Klang Valley)

JD Sports SEA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail sports fashion leader in Kuala Lumpur is looking for a Junior Management team member to provide managerial support and improve customer service levels. You will assist in supervising staff, managing daily operations, and enhancing sales. Your role will ensure that customer complaints are effectively handled and that service targets are exceeded. Join us to inspire and develop a motivated team while maintaining high standards for the store environment.

Qualifications

• Highly skilled, self-motivated, and always pursuing perfection.
• Ability to deal with customer complaints and inquiries.

Responsibilities

• Provide managerial support and maintain customer service levels.
• Monitor staff service levels to maximize store sales.
• Assist with the induction and training of new starters.

Job description

In 2016 JD Sports expanded into the Malaysia market and you can now find us across South East Asia. We combine the best of physical and digital retail to give a compelling consumer proposition with JD over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi‑channel retailer of branded sports and casual wear. We are proud to offer customers the latest products from globally recognised brands such as Nike, adidas, Puma and The North Face, with strong private labels such as Pink Soda and Supply & Demand. We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All of our colleagues are highly skilled, self‑motivated and constantly pursue perfection. The opportunity to progress arise quickly for those with the right qualities and ambition. We encourage our people to seek ways to improve our business by challenging how we merchandise, sell and manage the business, being creative and always thinking forward by suggesting alternative solutions. Colleagues from all levels of the organisation come together to solve problems and seize all opportunities. Our people are at the core of JD Sports and everything we do – could you be the next colleague to join the King of Trainers?

Role Overview

Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervisor of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme – Observation Checklist

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximize store sales.
• Utilize in‑store devices – Kiosk, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training & Development

• Encourage personal progression throughout your store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.