Store Manager, Johor Premium Outlets

Crocs Vietnam; Kulai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global footwear brand is seeking an experienced Store Manager for their location in Kulai, Malaysia. This role involves leading a dedicated team to create exceptional customer experiences, driving sales, and maintaining visual standards. Candidates should have a minimum of 5 years retail experience, preferably in a management position, and demonstrate strong leadership skills. The position requires flexibility to work shifts and proficiency in English. A supportive team environment is promoted, along with opportunities for growth and development.

Benefits

Equal Opportunity Employer

Diverse and inclusive work environment

Qualifications

• Minimum 5 years of retail experience, preferably as a Store Manager.
• Professional working proficiency in English; other languages are a plus.
• Flexible to work on shifts, including weekends and public holidays.

Responsibilities

• Lead the store team to deliver outstanding customer service.
• Drive sales performance and maintain visual presentation standards.
• Empower team to make strategic decisions using analytical thinking.

Skills

Leadership

Customer service

Analytical thinking

Communication skills

Team building

Retail operations

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Retail Point of Sale system

Job description

Requisition ID: 12097

Job Location(s): Kulai, MY, 81000

Time in Office: Onsite

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring To The Table

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail