Store Associate

Gentlewoman (M) Sdn Bhd; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fast fashion retail company in Subang Jaya is seeking a store supervisor to support daily operations and oversee a team. The ideal candidate will have at least 5 years of experience in fast fashion retail, including 2 years in a supervisory position. Responsibilities include supervising sales floor activities, guiding team members, assisting customers, and ensuring store standards are maintained. The company offers a competitive salary, development opportunities, and a fun work culture.

Benefits

Competitive salary & benefits

Learning & development opportunity

Outstanding career advancement

Recognition for Excellent Performance

Fun and innovative working culture

Qualifications

• Minimum 5 years of experience in fast fashion retail, with at least 2 years in a supervisory role.
• Ability to train and guide junior staff.
• Flexible to work weekends, public holidays, and peak hours.

Responsibilities

• Support the Store Manager in executing daily store operations.
• Supervise sales floor activities and ensure smooth customer experience.
• Guide team members during shifts to achieve service and sales expectations.
• Assist with customer complaints and ensure customer satisfaction.
• Conduct daily/weekly stock checks and highlight discrepancies.

Skills

Leadership skills

Communication skills

Multitasking abilities

Customer service orientation

Attention to detail

Education

Diploma or Bachelor’s Degree in Business Administration or related field

Job description

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Retail Management, or related field preferred.
• Minimum 5 years of experience in fast fashion retail, with at least 2 year in a supervisory role.
• Basic leadership and team management skills.
• Good communication, organisation, and multitasking abilities.
• Ability to train and guide junior staff.
• Attention to detail and ability to follow SOPs and VM standards.
• Flexible to work weekends, public holidays, and peak hours.
• Professional appearance and customer‑oriented mindset.

Responsibilities

• Support the Store Manager in executing daily store operations.
• Supervise sales floor activities and ensure a smooth customer experience.
• Guide team members during shifts to achieve service and sales expectations.
• Assist customers with product enquiries, fitting room support, and styling suggestions.
• Handle customer complaints at the first level and escalated major issues when necessary.
• Execute all visual merchandising guidelines including mannequin styling, window displays, and product presentation.
• Ensure new arrivals are processed, steamed, tagged, and displayed according to VM standards.
• Maintain store cleanliness, organisation, and fast‑fashion presentation standards at all times.
• Oversee stock receiving, replenishment, transfers, and stockroom organisation.
• Conduct daily/weekly stock checks and highlight discrepancies or stock issues.
• Monitor fast‑moving items and inform the Store Manager for replenishment planning.
• Train new staff on store SOPs, cashiering, stock handling, and VM execution.
• Supervise staff during shifts and ensure tasks are executed efficiently.
• Assist with manpower planning by monitoring attendance and manpower gaps.
• Support end‑of‑day closing, cash reconciliation, and daily operational reporting.

Benefits

• Competitive salary & benefits
• Learning & development opportunity
• Outstanding career advancement
• Recognition & acknowledgement of Excellent Performance, Attitude & Teamwork
• Fun, energetic & innovative working culture