Staff Customer Solutions Engineer

Advanced Micro Devices; Penang; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Penang, Malaysia is looking for a Customer Solutions Engineer to enable platform solutions and support customers in various industries. The successful candidate will have a strong technical background in electrical or computer engineering, with proven experience in customer relations and technical responsiveness. This role involves collaborating with internal teams, testing customer solutions, and providing effective support throughout the product lifecycle. A unique opportunity to innovate and influence the future of technology.

Benefits

Competitive benefits package

Qualifications

• Experience in providing technical support to customers effectively.
• Ability to interact positively with customers and development teams.
• Passion for leading technical competencies within the team.

Responsibilities

• Test AMD customer enabling collaterals against industry solutions.
• Work with internal teams to establish best-known configurations.
• Support customer debug with remote access and in-lab workshops.
• Partner with engineering teams on Proof of Concept development.

Skills

Technical responsiveness

Emotional intelligence

Customer relations

Education

Bachelor’s or Master’s in electrical engineering, computer engineering

Tools

CXL accelerators

Network adapters

Job description

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Together, we advance your career.

THE ROLE

The Customer Solutions Engineering team is chartered with the platform enablement, solutions ramp, and product support of all server OEMs, ODMs, MDCs, and the associated extended ingredient server ecosystem. This team has platform engineering central accountability to enable our AMD partners to quickly expand their portfolio and quickly ramp these new platforms to broad launch. This consolidated organization provides the opportunity to scale emerging into new workloads while crafting new levels of efficiency with our more mature MDC and base OEM configurations.

With their unified technical view of the Server BU platform portfolio, they represent the “voice of our customers” back into server development teams throughout AMD. The team will ensure we have one Platform Engineering technical voice to our customers and provide consolidated and prioritized inputs to AMD’s upstream development and planning teams.

The support provided by this team encompasses delivering customer design‑win and design‑in work partnering on platform bring‑up and debug support, ensuring the integration of AMD technologies, developing industry‑wide enabling collateral, and providing technical training to key AMD sales support.

The team owns all customer execution plans with a continuous focus on optimizing the path from bring‑up to launch. They drive prioritization and execution of debug, root cause, and resolution for customer sightings in partnership with validation and design teams. They are the single voice communication for all critical issues involving potential recalls. And they work closely with product marketing and planning on prioritizing customer requests.

THE PERSON

The person has a clear passion for our customer’s winning with AMD products. Showing emotional intelligence while interacting with the customer is fundamental and balancing this with a structured approach to moving the customer strategically aligned with AMD business needs is equally critical. Equally important to the customer relationships is building a positive relationship with all related development teams so that when issues for key talent or other special requests are required there is very low latency. He/She shows experience in routinely satisfying customers with technical responsiveness while not continuously impacting the committed schedules of our development teams. As a senior technical member of the team, it is also vital for this person who has a passion to grow and lead the technical competency and culture of the team.

KEY RESPONSIBILITIES

• Act as “customer inside” to test AMD’s customer enabling collaterals and platform engineering ingredients against vertical industry solutions. Examples include Cloud workloads (Databases, Key stores, Web tier, Memcached, cold storage, etc.), Virtualization, SDI (load balancers, IPS/firewall, Smart NIC, etc), AI training and inference, Electronic Design Automation, and Enterprise (ERP, CRM).
• Work closely with internal teams across platform engineering, SW/FW, validation, power and performance, networking and others to establish best‑known‑configurations incorporating learnings from Solution level.
• Utilize pre‑production hardware such as CXL accelerators, new memory and storage devices, network adapters etc. to uncover system integration issues and solve them prior to OEM/MDC/ODM customers.
• Support customer debug in vertical industry solutions through a combination of remote access to solutions infrastructure with representative workloads and hosting in‑lab customer debug workshops.
• Partner closely with FW and driver engineering teams on Proof of Concept development and testing new features at rack level such as fine grained power monitoring and capping, secure encrypted virtualization enhancements, and provisioning.

ACADEMIC CREDENTIALS

• Bachelor’s or Master’s in electrical engineering, computer engineering, or comparable disciplines

LOCATION

Penang, Malaysia

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.