Sr. Assoc, Production Eng, WRB Tech

Standard Chartered; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading international bank is seeking an experienced professional to support the MI-Revenue and Reward and Redemption Engine application. The ideal candidate will manage application stability, perform system monitoring, and collaborate across domains. With 10+ years of experience in production support and a Bachelor’s in Computer Science, you will work in a dynamic environment that values diversity and continuous learning.

Benefits

Competitive salary and benefits

Flexible working options

Proactive wellbeing support

Qualifications

• Minimum of 10 years’ experience in production supports in a professional corporate environment.
• Ability to work across domains and coordinate with multiple stakeholders.
• Proven experience in managing large-scale IT transformation initiatives.

Responsibilities

• Support the MI-Revenue and Reward and Redemption Engine application.
• Conduct system monitoring and tackle business queries.
• Adhere to incident, problem, and change management processes.

Skills

Java

Shell Scripting

Unix / Linux

RHEL / Apache / Tomcat

API

XML

ELK

ADO

Solace

SPLUNK

Windows services

Database management

IBM MQ Messaging

Container technology

Open-source technology

Front-End Programming Languages and Frameworks

Back-End Programming Languages and Frameworks

Cybersecurity Skills

User Interface (UI) and User Experience (UX)

Education

Bachelor of Science in Computer Science/Information Technology

Job description

Overview

Job Summary: This role is to support MI-Revenue and Reward and Redemption Engine application. Responsibilities include keeping the application healthy such as system monitoring, responding to business queries, reviewing system documentation, supporting project releases, production break and fix, performance tuning, compliance with code of conduct and policies, managing audit and risk items, and preparing/reviewing documentation (OLA, SLA, ASRM, DR Plan, etc.).

Responsibilities

Strategy - This role is to support MI-Revenue and Reward and Redemption Engine application. Responsibilities include keeping the application healthy such as:

• System monitoring; e.g., system health check, capacity monitoring
• Check on business queries, which could come from customer complaints or users
• Conduct reviews on system documentation such as DR plan, capacity plan, etc.
• Support project releases. This includes review of implementation plans, providing feedback or reviews from stability angle, hygiene factors, and executing the implementation plan as agreed
• Production break & fix
• Performance tuning and improving supportability or sustainability of the system
• Comply with code of conduct and organizational policy
• Manage audit and risk-related items for the application supported
• Prepare and review documentation such as OLA, SLA, ASRM, DR Plan, etc.

Business - Understand business function. Review and process business requests. Troubleshoot and apply fixes to issues reported by business. Support project releases or interfacing application releases.

Processes - Adhere to incident, problem, change management processes. Follow other processes in the organization as well.

People & Talent

• Strong troubleshooting skills and the ability to work under pressure
• Demonstrate good team spirit. We are a small team and need to work with each member to achieve high performance
• Good communication skills; ability to collaborate with various teams and explain requirements clearly
• Job may require long working hours on occasions such as project releases, DR drills and major incidents

Risk Management - Comply with Risk & Security management policy.

Governance - Ensure application stability. Review and implement improvements for better and easier supportability (e.g., capacity management and security control).

Ideal Candidate

Our ideal candidates should have:

• Minimum of 10 years’ experience in production supports in a professional corporate environment
• At least a Bachelor of Science in Computer Science/Information Technology & related fields
• Ability to work across domains, partner and coordinate with multiple stakeholders and navigate ambiguity and organizational complexity
• Proven experience in managing large-scale IT transformation initiatives
• Excellent communication, leadership, and stakeholder management skills
• Ability to manage a diverse and challenging stakeholder community
• Analytical thinker with strong problem-solving skills
• Strong ability to analyze and understand project/program financials and other data to synthesize observations/recommendations for management
• Strong organizational skills with attention to detail and multitasking ability
• Strong sense of personal ownership and willingness to roll up sleeves to drive success
• Continuous learning mindset
• Understanding of Strategy covering key operating domains
• Excellent prioritization, organizational and time management skills
• Demonstrated strong problem-solving skills and analytical ability in problem resolution
• Team player, fast learner, self-initiator and reliable
• IBM tools (CICS, COBOL, JCL, VSAM, and mainframe development related tools) knowledge is an added advantage

Qualifications

Skills and Experience

• Java
• Shell Scripting
• Unix / Linux
• RHEL / Apache / Tomcat
• API
• XML
• ELK
• ADO
• Solace
• SPLUNK
• Windows services
• Database management
• IBM MQ Messaging
• Container technology
• Open-source technology
• Front-End Programming Languages and Frameworks
• Back-End Programming Languages and Frameworks
• Cybersecurity Skills
• User Interface (UI) and User Experience (UX)

Education: Bachelor in Computer Science or equivalent. Certifications: DevOps, SRE certified, any cloud certification. Languages: English

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, totaling 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a digital wellbeing platform, resilience courses, EAP, sick leave and mental health support
• A continuous learning culture with opportunities to reskill and upskill and access to learning
• Being part of an inclusive and values-driven organisation, embracing diversity and inclusion across teams, geographies and functions