Senior Applications Engineer, Customer Enablement

Lattice Semiconductor; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global semiconductor company seeks an experienced candidate to drive debugging for customers and define methodologies for efficient troubleshooting in FPGA development. Responsibilities include transforming trends into engineering improvements and providing technical guidance. The ideal candidate will have 6+ years of FPGA experience and strong communication skills. This position fosters a collaborative environment often engaging with strategic customers, making it crucial for success.

Responsibilities

• Drive debug and issue resolution for customers.
• Define methodology for efficient debug and troubleshooting.
• Transform ticket trends into engineering improvements.
• Provide technical guidance and training.
• Utilize AI to improve workflows and mentor engineers.

Skills

FPGA experience

Debugging expertise

Communication skills

Stakeholder management

Cross-functional teamwork

Job description

Lattice Overview

There is energy here…energy you can feel crackling at any of our international locations. It’s an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world‑class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results‑oriented environment, if you want to achieve individual success within a “team first” organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you’re looking for.

Responsibilities & Skills

Responsibilities

• Drive debug and issue resolution for customers, including direct engagement with strategic customers critical to Lattice business. Demonstrate breadth in resolution of issues that range across various industries, applications and use cases.
• Define methodology for more efficient debug and troubleshooting across the full spectrum of the FPGA development cycle, including areas such as RTL design, PCB board design, FPGA architecture, FPGA timing closure, soft‑IP integration, embedded systems design, implementation for protocols across various industries, and deployment on hardware.
• Transform TS ticket trends & root cause into engineering improvements. This includes improving design collaterals to enhance the customers’ development journey (Reference Designs, User Guides, Application Notes) and engaging with R&D teams on product enhancements to meet customer needs.
• Augment the Lattice field team by providing technical guidance via technical training and developing new design collaterals to enrich the existing Lattice ecosystem.
• Play an integral role in the transformation of the TS organization. Utilize AI to transform existing workflows into processes and interactions that are more meaningful and efficient. Mentor and grow the next generation of engineers as part of organizational development to form specialized engineers for comprehensive coverage.

Experience

• 6 years of FPGA experience, either as a developer, or designer/user.
• Demonstrated expertise in debug across silicon, software, IP, board, and RTL design.
• Experience in specific applications (vision, industry automation, AI/ML, communications/networking protocols, embedded systems) is an added advantage.
• Ability to work through ambiguities and define frameworks that scales the team to support more products and higher complexity issues.
• Outstanding communication skills and stakeholder management. Experience with direct customer engagement is a plus.
• Excel in working across functional teams, sites and cultures.