Sports Advisor Full Time- Decathlon NU Sentral

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking passionate sports enthusiasts to join their team as Sports Advisors. This full-time role offers an exciting opportunity to create memorable shopping experiences for customers while promoting a culture of sports and innovation. As part of a supportive team, you will engage with customers, understand their needs, and ensure they leave satisfied. The company values personal development and encourages growth within the organization. If you are customer-focused, adaptable, and eager to make a difference in the retail sports sector, this role could be the perfect fit for you.

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Minimum qualifications: Bachelor's Degree/Diploma is required.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Promote innovation and sports experience in-store.
• Enforce safety and security standards.

Skills

Communication Skills

Customer Service

Teamwork

Leadership

Adaptability

Education

Bachelor's Degree

Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports people to join our team at Decathlon NU Sentral Store which is opening soon!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

1. To Customers:
   Welcome customers in a professional manner.
   Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout, etc.).
   Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
   Develop the network of customers both in-store and online, to know them better and establish a personal relationship.
   Pass on sports passion and help customers discover new sports.
   Improve and develop customer information by encouraging the subscription/registration of loyalty cards to customers.
2. To Decathlon Malaysia:
   Know the ambition of the department and take action with the team to achieve it.
   Promote innovation and sports experience in-store.
   Boost Decathlon Malaysia's best sales by using resources and commercial tools.
   Put together the layout in-store in accordance with implantation principles and guidelines.
   Produce high-quality implantation based on Satisfied Customer Family (FCS).
   Maintain the layout with good facing to make customers satisfied.
   Ensure that stock is accurate and available by using the automatic replenishment system.
3. For Safety of People and Goods:
   Enforce basic safety and security standards in the departments.
   Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
4. Development and Complementary Skills:
   Participate in training, develop training skills, and become a trainer.

Profile

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
• Minimum qualifications: Bachelor's Degree/Diploma is required.
• Fresh Graduates to more experienced candidates are encouraged to apply.
• Customer-centric with a strong sense of service.
• Willingness to help others, both teammates and customers/users.
• Responsible, self-motivated, and adaptable in a fast-paced and agile environment.
• Human-first with a high level of demand and communication skills.
• Able to play as part of the team during the busiest times (weekends and holidays).
• Digitally savvy.

Skills

• Leadership
• Sportive
• Teamwork
• Vitality
• Authenticity
• Generosity