Specialist, Tech Support - SRE

Standard Chartered; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major international bank in Kuala Lumpur is seeking a Technical Support - SRE (L2) to join the Production Support team. The role involves engaging in Big Data projects, managing incidents, and collaborating across teams for effective resolution. Ideal candidates will possess knowledge of Agile methodologies and DevOps processes with at least one year of experience in the SDLC. This position offers flexibility in working patterns and a competitive salary package.

Benefits

Competitive salary and benefits

Flexible working options

Wellbeing support programs

Learning and development opportunities

Qualifications

• One year of experience in the end-to-end SDLC process using waterfall or Agile methodologies.
• Experience with DevOps and CI/CD pipeline deployment.
• Good understanding of technology Risk Management processes.

Responsibilities

• Participate in Production Support and project drives.
• Take ownership of reported incidents for timely resolution.
• Conduct impact and root cause analyses.

Skills

Incident Management

Change Management

Retail Banking knowledge

SDLC processes

Agile methodologies

DevOps

CI/CD pipeline

Risk Management

Project Governance

Hadoop

Python Programming

Job description

Job Summary

The Technical Support - SRE (L2) position functions within the Production Support team under the Tech & Ops division of Standard Chartered. The ideal candidate will actively participate in developing and deploying Big Data projects and solutions that align with the CPBB Data strategy.

Key Responsibilities

• Actively participate in the Production Support team and project drives.
• Take ownership of reported incidents and collaborate with the L3/project team to ensure timely resolution.
• Manage change requests by coordinating with Primary and Secondary implementers to secure necessary approvals.
• Conduct thorough impact and root cause analyses.
• Evaluate user-reported issues and deliver effective solutions.
• Monitor the application during critical hours.
• Perform regular application health checks.
• Engage in application-related changes by conducting impact analyses, reviewing with Primary and Secondary implementers, and obtaining their approvals.
• Ensure timely closure of remedy tickets, resolving all within specified deadlines.
• Coordinate with vendors for application support.
• Provide 24x7 support, including night and weekend coverage.

Skills and Experience

• Possess knowledge of Incident Management and Change Management processes
• Have prior work experience in the Retail Banking domain and understand retail banking products, with training provided
• Have at least one year of experience in the end-to-end SDLC process using waterfall or Agile methodologies
• Actively participate in Agile ceremonies
• Have experience with DevOps and CI/CD pipeline deployment
• Understand technology Risk Management processes comprehensively
• Identify, mitigate, and monitor delivery risks for projects
• Have experience in Project Governance reporting to the Project Working Group or Steering Group
• Experience in Hadoop, Python Programming & Technical Documentation
• Good To have Skills – DevOps, SRE Engineer

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.