Specialist, Account Management (Talent Pool)

Foodpanda; Kangar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food delivery platform is looking for a Specialist in Account Management based in Perlis to manage relationships with restaurants and identify new business opportunities. The ideal candidate should have 2-3 years of experience in client management and proven B2B sales experience, particularly in the F&B domain. Responsibilities include monitoring accounts, developing marketing plans, and collaborating with various stakeholders. This role offers a dynamic work environment with opportunities for personal and professional development.

Benefits

Free food

Health insurance

Dental insurance

Learning and development opportunities

Qualifications

• 2-3 years' experience within a client management role preferred.
• Proven B2B sales experience would be an advantage, preferably within F&B, media, advertising, FMCG, and e-commerce.
• Exceptional verbal and written communication skills required.

Responsibilities

• Manage relationships with existing restaurants and identify new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop strategic marketing plans to ensure client growth.

Skills

Client Relationship Building

Upselling/Cross-Selling

Data Analytics

Project Management

Critical Thinking

Verbal Communication

Written Communication

Salesforce

Tools

MS Office

Salesforce

Job description

Specialist, Account Management (Talent Pool)

We are looking for multipleSpecialist, Account Management positions to be based in Perlis. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities

Responsibilities include, but are not limited to

Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

Monitor accounts and identifying upsell and cross-sell opportunities

Develop sound strategic marketing plans and ensure consistent growth for the client’s business

Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

Collaborate with various stakeholders to ensure project delivered timely

Collaborate with internal departments to facilitate client need fulfillment

What you need to be successful

• 2-3years’ experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCGand e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage
• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!