Spa Receptionist

Billion Onsen Spa Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury wellness spa in Kuala Lumpur is seeking a dedicated Spa Receptionist to deliver exceptional customer service at the front desk. Responsibilities include greeting guests, managing phone calls, maintaining a tidy reception area, and handling administrative tasks such as scheduling meetings and managing office supplies. The ideal candidate should have a high school degree, prior experience in a similar role, and proficiency in Microsoft Office. A professional attitude and excellent communication skills are essential for this position.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Professional attitude.
• Hands-on experience with office equipment.

Responsibilities

• Greet and welcome guests as soon as they arrive at the spa.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable.

Skills

Customer service attitude

Excellent organizational skills

Multitasking and time-management skills

Solid written and verbal communication skills

Resourceful and proactive

Education

High school degree

Certification in Office Management

Tools

Microsoft Office Suite

Office equipment (fax machines and printers)

Job description

We are seeking a dedicated and personable Spa Receptionist to join our team. The primary focus of this role is to provide exceptional customer service at the front desk, ensuring a welcoming and seamless experience for all guests.

Key Responsibilities:

• Greet and welcome guests as soon as they arrive at the spa.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Requirements:

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite.
• Hands‑on experience with office equipment (e.g. fax machines and printers).
• Professional attitude.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time‑management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school degree; additional certification in Office Management is a plus.